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Skills

  • Team management
  • Operational improvement
  • Help desk management
  • Network Security Enhancement
  • Hardware failure analysis
  • Automation in report generation
  • Staff education and training
  • MS Office
  • Technical report preparation
  • Mac systems

Work Experiences

  • Achieved a 22% reduction in lag time.
  • Automated routine data backups, saving the team 18 of hours weekly while reducing data loss risks by 57% %.
  • Described framework solutions to customers to aid in problem resolution.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Achieved reduction over three years.
  • Configured network switches and routers that supported a 81% increase in bandwidth capacity, benefiting compliance.
  • Actively participated in cross-departmental team projects, aligning information system infrastructure with the evolving needs of product.
  • Applied advanced metric to ensure company systems were compliant with category and passed external audits.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 18 new accounts.
  • Addressed common technical issues.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Clear understanding of vendor management and quality assurance as well as data analysis training.
  • Information Systems Assistant is a multi-talented Information Systems Assistant who is consistently rewarded for planning and operational improvements.
  • Applied process.
  • Information Systems Assistant with 5 years of successful vendor management and risk assessment experience.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Achieved 66% satisfaction ratings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Competent Information Systems Assistant with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.

Accomplishments

  • Built a predictive monitoring dashboard that identified hardware failures before they impacted operations, contributing to a 74% reduction in emergency downtime.
  • Mentored junior IT personnel, improving their troubleshooting capabilities and reducing escalated ticket inquiries by 75% over 18 months.
  • Managed daily operational tasks in the server room, which resulted in a 25% increase in uptime of mission-critical systems.
  • Collaborated with team of 2 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented real-time system monitoring using Power BI, leading to a decrease in unexpected service outages by 49%.
  • Reviewed and updated the company's IT governance policy, achieving compliance with system in two years and avoiding potential regulatory fines.
  • Troubleshot complex hardware and software incidents, which improved total resolution time from 16 hours to 8 hours.
  • Led the integration of a new QuickBooks, training 10 employees and reducing system misunderstanding errors by 15%.
  • Monitored network activity using QuickBooks and proactively identified and mitigated 3 system vulnerabilities, ensuring compliance with process.

Affiliations

  • Certified Information Systems Security Professional (CISSP) Community
  • Jaycees
  • American Marketing Association
  • SANS Institute Alumni
  • CompTIA Members Association
  • Society of Women Engineers
  • Project Management Institute
  • American Medical Informatics Association
  • Healthcare Information and Management Systems Society (HIMSS)
  • Freemason

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • CompTIA Security+ Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

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