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Skills

  • Multitasking in high-pressure environments
  • Software diagnosis
  • Regulatory compliance
  • Problem resolution
  • Desktop support
  • Automation in report generation
  • Cross-functional team collaboration
  • Technical issues analysis
  • Operational improvement
  • Technical report preparation

Work Experiences

  • Achieved results within 6 months.
  • Achieved a Employee of the Year.
  • Aligned information system infrastructure with evolving needs.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved reduction over three years.
  • Addressed vulnerabilities through process.
  • Described framework solutions to customers to aid in problem resolution.
  • Used process improvement and cross-functional collaboration to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Actively participated in cross-departmental team projects.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Achieved 47% cost savings.
  • Supporting hardware and software issues for procedure computer systems is a skillful Information Systems Assistant.
  • Addressed critical outages effectively.
  • Applied security patches for improved functionality.
  • Competent Information Systems Assistant with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Adaptable Information Systems Assistant.
  • Promotes vendor management and cross-functional collaboration skills that are dynamic.
  • Applied advanced mitigation techniques.
  • Subject matter expert on QuickBooks with exceptional skills and knowledge in vendor management.

Accomplishments

  • Spearheaded the transition to a paperless documentation system, reducing physical storage costs by 33% and expediting document retrieval times.
  • Managed daily operational tasks in the server room, which resulted in a 25% increase in uptime of mission-critical systems.
  • Received Outstanding Service Award for consistently resolving escalated IT support issues within the the past year SLAs, directly improving user satisfaction metrics.
  • Developed and implemented a secure file-sharing system using QuickBooks, improving cross-department collaboration and reducing unauthorized access by 44%.
  • Implemented real-time system monitoring using Power BI, leading to a decrease in unexpected service outages by 49%.
  • Performed system capacity analysis using HubSpot, advising leadership on the expansion that led to 42% improved performance and future-proofing for one year years.
  • Troubleshot complex hardware and software incidents, which improved total resolution time from 16 hours to 8 hours.
  • Enhanced inventory management system by designing and automating a process that reduced data entry time by 81%, improving overall inventory accuracy.
  • Collaborated with cross-functional teams to migrate critical systems to the cloud, resulting in a 75% reduction in system downtime.
  • Revised security protocols on external servers, strengthening compliance with process and preventing 6 potential security breaches.

Affiliations

  • Project Management Institute
  • Project Management Institute (PMI), IT Special Interest Group
  • ITIL Certification Alumni Group
  • American Medical Informatics Association
  • Association of Information Technology Professionals (AITP)
  • National Association of Communication Systems Engineers (NACSE)
  • IEEE Systems Council
  • Toastmasters
  • International Association of Administrative Professionals
  • TechNet Professional Network

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Cloud Security Alliance, Certificate of Cloud Security Knowledge (CCSK)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • PMP Certification from Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Healthcare Technology Specialist (CHTS)

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