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Skills

  • Relationship development
  • Problem resolution
  • Crisis hotline support
  • MS Office
  • Proficiency in Jira and case systems
  • Public speaking in group settings
  • Legal and regulatory compliance research
  • Client advocacy
  • Financial aid application processing
  • Operational improvement

Work Experiences

  • Assisted in preparing documentation for legal appeals, helping 18 clients secure essential services and improve their quality of life.
  • Spoke with framework and process groups to increase community engagement and program outreach.
  • Assisted social workers in developing, coordinating, and leading programs for people with system and method concerns.
  • Bridged communication gaps.
  • Assisted families in Portland.
  • Achieved 17% proficiency rates.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted 6 clients per several months.
  • Assisted in streamlining benefit claims for system clients, leading to a 61% reduction in claim processing times.
  • Answered 16 calls per one year to help customers with their questions and concerns.

Summaries

  • Boosted support offerings by 57% across 6 months.
  • Costs were consistently reduced while profits were increased.
  • Case Worker Assistant is a multi-talented Case Worker Assistant who is consistently rewarded for planning and operational improvements.
  • Accomplished Case Worker Assistant specializing in intake and screening processes, while overseeing confidentiality compliance with method standards and achieving zero data breaches.
  • Advocated for clients effectively.
  • Case Worker Assistant with demonstrated expertise in engaging clients through motivational interviewing, increasing successful program participation by 52% over two years.
  • Case Worker Assistant with expertise in engaging clients.
  • Client-centered Case Worker Assistant with significant experience in translating resource needs into actionable plans. Facilitated group support sessions leading to 82% improvement in overall retention and client satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Client-centered Case Worker Assistant.

Accomplishments

  • Tracked and updated case files using Workday, improving record retrieval efficiency by 60%.
  • Documented and resolved category which led to method.
  • Processed client requests for procedure services, reducing average wait time for case resolutions by 48% in 6 months.
  • Participated in strategic case reviews to identify potential service gaps, contributing to the implementation of new protocols that improved service access by 69%.
  • Trained and mentored 11 new staff members in agency protocols and case management systems, promoting efficient onboarding and integration.
  • Led team-building exercises that improved communication between staff and improved overall team productivity by 17%.
  • Designed and facilitated client surveys to gauge program satisfaction, allowing for continuous improvement and raising satisfaction scores by 43%.
  • Collaborated with a team of multidisciplinary professionals, leading to the successful resolution of 7 client cases in three years.
  • Streamlined documentation and case note processes, leading to an overall reduction in administrative errors by 33%.
  • Participated in cross-functional case conferences that resulted in a reduction of case backlogs by 33% over the past year.

Affiliations

  • Volunteer with process Homeless Shelters
  • Case Management Society of America (CMSA)
  • American Case Management Association (ACMA)
  • Council on Social Work Education (CSWE)
  • National Alliance to End Homelessness (NAEH)
  • Human Services Research Institute (HSRI)
  • Institute for Human Services (IHS) - Atlanta
  • Community Action Partnership (CAP)
  • Project Management Institute
  • National Disaster Case Management Program (NDCMP)

Certifications

  • Professional Development in Social Services - process
  • Certified Housing Specialist (CHS) - standard 2020
  • ServSafe
  • FEMA Crisis Counseling Program Certification - initiative
  • Apple Certified Associate (ACA)
  • Trauma-Informed Care Certification – system
  • Certified Community Services Provider (CCSP) - system
  • Certified Child Welfare Specialist (CCWS) - method 2022
  • Community Outreach Course Certification - Brightline
  • Basic Crisis Intervention Training - process 2016

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