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Skills

  • High-volume dining
  • Supervision
  • Kitchen staff coordination
  • Care gap analysis
  • Communications
  • Food production management
  • Equipment maintenance
  • Chronic disease management
  • Emergency Room Visit Reduction
  • Family and Caregiver Communication

Work Experiences

  • Acted as a liaison between patients and interdisciplinary teams, significantly improving the coordination and timeliness of care services across Boston.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Adjusted care plans to improve patient outcomes.
  • Created a care management training program for new hires.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Created and led a care management training program for new hires that improved onboarding efficiency by 44%.
  • Identified operational flaws and took corrective action to address category and standard concerns while also facilitating category.
  • Implemented a metric program and effectively managed employee errors, resulting in a 7% reduction in overall waste.
  • Adopted and integrated system standards into daily operations, ensuring 100% compliance during federal inspections.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Field Care Manager with extensive experience in developing care management programs, improving team onboarding efficiency by 64% and boosting long-term retention.
  • Field Care Manager is a multi-talented Field Care Manager who is consistently rewarded for planning and operational improvements.
  • Boosted long-term retention.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 43% reduction in hospital readmissions.
  • Talented chef with 14 years of experience preparing and serving a wide range of foods.
  • Multitasking expert with a methodical approach.
  • Field Care Manager with 9 years of successful vendor management and quality assurance experience.
  • Achieved measurable improvements in patient outcomes.

Accomplishments

  • Improved coordination with multilingual patients and their families, leading to clearer medical instructions and increasing care plan adherence by 44%.
  • Reduced ER utilization for high-frequency patients by 21% through targeted intervention and preventative care measures.
  • Developed and implemented post-discharge care protocols that reduced emergency room visits by 82% over a 18 months.
  • Collaborated closely with insurance representatives to clear claim denials, resulting in coverage approvals for 14 high-cost treatments.
  • Secured additional funding for programmatic care initiatives, resulting in the expansion of service access to 4 additional patients.
  • Implemented a new workflow that reduced care transition errors between facilities and providers by 31%, ensuring continuum of care.
  • Partnered with health services and social services to address social determinants of health, decreasing barriers to care by 20% for underserved populations.
  • Collaborated with team of 4 in the development of standard.
  • Reduced patient specialist referrals by 38% through comprehensive in-home care evaluations and targeted treatment interventions.
  • Resolved product issue through consumer testing.

Affiliations

  • American Public Health Association (APHA)
  • Project Management Institute
  • American Marketing Association
  • International Society for Quality in Health Care (ISQua)
  • American Case Management Association (ACMA)
  • Collaborative Family Healthcare Association (CFHA)
  • Association of Professional Chaplains (APC)
  • Case Management Society of America (CMSA)
  • American Society on Aging (ASA)
  • Gerontological Society of America (GSA)

Certifications

  • Certified Medical Manager (CMM)
  • Certified Managed Care Nurse (CMCN)
  • Certified Social Work Case Manager (C-SWCM)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Case Manager (CCM)
  • CompTIA A+ Technician
  • Certified Healthcare Access Manager (CHAM)

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