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Skills

  • Project management
  • Team management
  • Cross-functional team leadership
  • MS Office
  • Staff management
  • Problem resolution
  • Data entry
  • Employee retention strategies
  • Quality assurance and control
  • Budgets

Work Experiences

  • Authored and adjusted disaster recovery plans, ensuring minimal business disruption and saving the company $11 in potential lost revenue.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Was in charge of billing, collection, and reporting for an office that generated over $5 per year.
  • Effectively managed costs and billing, as well as financial discrepancies, by using process software to organize account information.
  • Awarded at the framework ceremony.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Organized initiative meetings for 3 Executive Supervisors and coordinated the availability of conference rooms for attendees every 6 months.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Authored disaster recovery plans.
  • Achieved a 51% reduction in shipping lead times.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Accomplished Executive Supervisor with over 7 years of experience driving cost-saving initiatives and enhancing operational workflows. Saved $3 through process optimization while increasing productivity by 59%.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Accomplished Executive Supervisor with over 9 years of experience.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • These abilities, as well as a strong work ethic, are available.
  • Achieved a 61% rise in successful project completions.
  • With 12 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Executive Supervisor.
  • Recruiting established talent in workflow optimization and budget management for Executive Supervisor.

Accomplishments

  • Championed restructuring of the sales pipeline, which increased lead conversion rates by 32% in 6 months.
  • Supervised the successful execution of key strategic initiatives that improved overall organizational performance by 62% during the 2021.
  • Mentored and developed 8 junior managers, leading to a 60% promotion rate within two years.
  • Led the integration of Jira, overhauling the company’s data management process and reducing errors by 51% over two years.
  • Collaborated with IT department to design a new Power BI system, increasing department efficiency by 29% in the past year.
  • Spearheaded the introduction of a new client acquisition strategy, leading to an increase in project intake by 54% within the first three years.
  • Implemented data-driven decision-making processes leading to a 18% increase in accurate forecasting, enabling the team to meet 7 major deadlines.
  • Directed a team of 18 supervisors during company restructuring, ensuring all major projects were delivered on schedule and within 42% of budget.
  • Managed conflict resolution and employee relations for 2 staff, resulting in a 45% improvement in workplace satisfaction scores.
  • Documented and resolved process which led to initiative.

Affiliations

  • Society of Corporate Compliance and Ethics
  • Lions Club
  • Council for Employee Engagement and Leadership
  • Certified Professional in Training and Performance (CPTP) Alliance
  • National Association of Social Workers
  • Continuous Improvement Professionals – Executive Chapter
  • National Business Leaders Association (NBLA)
  • International Association of Administrative Professionals
  • National Efficiency and Productivity Managers Association
  • National Association of Supervisors and Administrative Services

Certifications

  • Certified Business Process Professional (CBPP)
  • ServSafe
  • Financial Modeling & Valuation Analyst (FMVA)
  • Risk Management Professional (RMP)
  • Lean Six Sigma Green Belt Certification
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Agile Certified Practitioner (PMI-ACP)
  • CompTIA Network+
  • Certified Business Leader (CBL) – Lakeside Partners

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