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Skills

  • Data Management
  • Data entry
  • Project organization
  • Supervision
  • Cross-functional team leadership
  • MS Office
  • Organization
  • Employee retention strategies
  • Time management and prioritization
  • Initiative equipment

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Restructured installation processes and staff teams, resulting in a 16% increase in productivity.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Intervened between Executive Supervisors during arguments and diffused tense situations using process improvement and workflow optimization.
  • Organized corporate and office conferences for company employees and guests.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Executive Supervisor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Adaptable person with stakeholder engagement and cross-functional collaboration abilities.
  • Executive Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Executive Supervisor and outstanding performer in process improvement and team leadership.

Accomplishments

  • Designed and facilitated leadership training that empowered 14 team leaders, resulting in more efficient communication and a reduction of errors by 53% over two years.
  • Initiated time-tracking solutions to optimize daily routines, leading to a 22% reduction in project overruns across 11 departments.
  • Reduced operational redundancies through process improvements, saving the company $23,000 annually in operating expenses.
  • Spearheaded the introduction of a new client acquisition strategy, leading to an increase in project intake by 54% within the first three years.
  • Led the integration of Jira, overhauling the company’s data management process and reducing errors by 51% over two years.
  • Collaborated with team of 9 in the development of metric.
  • Directed a team of 18 supervisors during company restructuring, ensuring all major projects were delivered on schedule and within 42% of budget.
  • Collaborated with cross-functional teams to manage Salesforce marketing campaigns that increased client acquisition by 85%.
  • Implemented data-driven decision-making processes leading to a 18% increase in accurate forecasting, enabling the team to meet 7 major deadlines.
  • Managed conflict resolution and employee relations for 2 staff, resulting in a 45% improvement in workplace satisfaction scores.

Affiliations

  • Global Supply Chain Leadership Association
  • Society of Human Resource Management
  • Freemason
  • National Association of Social Workers
  • American Marketing Association
  • Strategic Planning and Operations Leadership Forum
  • International Association of Business Supervisors and Leaders
  • American Society of Safety Professionals
  • Executive Training and Development Professionals Network
  • Society of Corporate Compliance and Ethics

Certifications

  • Executive Supervisor Leadership Program – Beacon Labs
  • Risk Management Professional (RMP)
  • SHRM Certified Professional (SHRM-CP)
  • Global Supply Chain Management Program – category
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Certified Supply Chain Professional (CSCP)
  • Certified ScrumMaster (CSM)
  • Executive Leadership Certification – framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Executive Coaching Certification - Beacon Labs

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