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Skills

  • Safety procedures
  • Meeting oversight
  • Conflict resolution
  • Payment processing
  • Marketing
  • Upscale resort and spa background
  • Public interaction
  • Budgeting and cost control
  • Project oversight
  • Stakeholder management

Work Experiences

  • Escorted guests to their assigned rooms, which included transporting luggage and following up on special requests for accommodations.
  • Spoke with people traveling to high-risk areas like Boston and Austin about security concerns and protocols.
  • Double-checked the accuracy and completeness of personal and payment information on guest accounts.
  • Achieved at least 43% over targets for 2019.
  • Standard increased hotel revenue, profits, and market share.
  • Assisted clients in navigating complex health and safety protocols, ensuring seamless travel during unprecedented circumstances.
  • Coordinated helped me improve customer service ratings.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
  • Made an average of 6 prompt wake-up calls each morning.
  • Elicited feedback from guests via questionnaires in order to assess levels of satisfaction.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • In the role of tour guide, I'd like to put my dynamic presentation skills to use.
  • Design and development of successful initiative embedded software applications in the past.
  • Natural leader dedicated to providing exceptional service.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Knowledgable in a variety of design and testing methodologies.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Well-versed in marketing and skilled at writing entertaining scripts.

Accomplishments

  • Consulted
  • Established
  • Collaborated with team of 6 in the development of program.
  • Created a seamless travel experience for high-net-worth clientele through personalized service and consistent follow-ups that improved client retention by 48%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified
  • Initiated and cultivated strategic business partnership with Summit Group to provide guests with system, resulting in a 6% increase in occupancy rates.
  • Developed a roster of preferred vendors, reducing response time for last-minute travel requests by 55% and saving clients initiative$8 in annual costs.
  • Resolved
  • Represented

Affiliations

  • American Society of Safety Professionals
  • Association of Corporate Travel Executives (ACTE)
  • Global Business Travel Association (GBTA)
  • Travel Industry Certification (Harbor & Co.)
  • International Council of Nurses
  • International Tourism Management Association (ITMA)
  • Aviation and Tourism Expert Panel (2016)
  • American Society of Travel Advisors (ASTA)
  • International Business Travel Association (IBTA)
  • European Travel Agents’ and Tour Operators’ Association (ECTAA)

Certifications

  • CompTIA A+ Technician
  • CPR and AED
  • Amadeus GDS Specialist Certification Workday - Amadeus
  • Certified Business Analysis Professional (CBAP)
  • Certified Travel Risk Manager (CTRM) - Global Business Travel Association (GBTA)
  • Gallileo GDS Training Certification Power BI - Travelport
  • First aid and CPR
  • Certified Specialist in Destination Weddings and Honeymoons - Destination Weddings Travel Group
  • CompTIA Network+
  • Associate Diploma in Global Travel Services - Ironclad Systems

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