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Skills

  • Team Leadership
  • Administrative support
  • Sage 50 US
  • Staff development
  • Interpersonal and written communication
  • Product testing
  • Program files maintenance
  • Report analysis
  • Sorting and labeling
  • Strong verbal communication

Work Experiences

  • Oversaw 17 calendars in order to coordinate meetings, appointments, and events strategically.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Conducted research in order to collect and record process information.
  • Effectively interacted with Agent Assistant and Agent Assistant, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Answered taxpayer questions and assisted individuals with completing and filing tax forms.
  • Completed special projects on time and on budget, exceeding the goals of both the system department and the organization as a whole.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 18% reduction in the company's travel expenses.

Summaries

  • Agent Assistant who is motivated and has a good understanding of system processes, customer relations, and multi-line phone systems.
  • Precise and well-organized, with a thorough understanding of procedure offices and Jira applications.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Design and development of successful system embedded software applications in the past.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Agent Assistant with 4 years of experience assisting with procedure program coordination and implementation.
  • Extensive data collection and extraction experience.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Incoming records, file transfers, and destruction orders are all handled by this department.

Accomplishments

  • Coordinated executive-level meetings and communications between agents and clients, improving client-agent alignment on deliverables.
  • Updated and enforced confidentiality guidelines, maintaining 100% compliance with industry standards to protect client data.
  • Streamlined the billing process with a new invoicing system, reducing manual errors by 74% and enhancing revenue tracking.
  • Created comprehensive budget reports that identified overspending areas, leading to cost savings of system14 annually.
  • Reduced operational costs by 74% through optimization of scheduling, vendor contracts, and office supply procurement.
  • Led market research efforts that provided crucial industry insights, directly informing agent-client contract strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated and resolved billing disputes, securing cost savings of 57% while maintaining positive relationships with vendors and clients.
  • Designed custom training templates and manuals for new hires, reducing process confusion and increasing productivity within the first 5 weeks of employment.
  • Initiated and executed marketing research projects that contributed to strategic decisions in talent acquisition and client representation.

Affiliations

  • Certified Administrative Professional (CAP) Certification
  • Film Independent Community
  • Entertainment Industry Professionals Mentorship Program
  • Event Leadership Institute (ELI)
  • Hollywood Radio & Television Society (HRTS)
  • Project Management Institute
  • American Medical Informatics Association
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Media and Entertainment Services Alliance (MESA)

Certifications

  • ServSafe
  • Certified Professional Facilitator (CPF)
  • Certified Salesforce Administrator
  • Certificate in Coaching & Mentoring (C&M) by Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Business Writing and Communication Certification by Northwind
  • CMP (Certified Meeting Professional)
  • Microsoft Office Specialist (MOS) process
  • Digital Marketing Certified Associate (DMCA)
  • Certified Meeting Manager (CMM)

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