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Skills

  • Pricing tool development
  • Product testing
  • Client relationship management
  • Bookkeeping
  • Customer and client relations
  • Records management
  • Workflow planning
  • Data analysis
  • AP/AR proficiency
  • Hardware evaluation

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Created new filing and organizational procedures that helped the company save $16 per the past year in labor costs.
  • Wrote extremely precise internal and external letters and memos.
  • Created a new data management system that reduced data retrieval time by 14%.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $6.
  • Conducted research in order to collect and record process information.

Summaries

  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Design and development of successful system embedded software applications in the past.
  • QuickBooks expert with exceptional vendor management and typing abilities.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Offering 12 years of experience in customer relations management.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Expert at multitasking in a fast-paced environment.

Accomplishments

  • Streamlined the billing process with a new invoicing system, reducing manual errors by 74% and enhancing revenue tracking.
  • Processed and tracked travel bookings for agent and clients, minimizing errors and adhering to tight deadlines in fast-paced environments.
  • Updated and enforced confidentiality guidelines, maintaining 100% compliance with industry standards to protect client data.
  • Facilitated internal communication and collaboration between departments, leading to a 77% better workflow efficiency and error reduction.
  • Reduced operational costs by 74% through optimization of scheduling, vendor contracts, and office supply procurement.
  • Handled high volumes of client inquiries, resolving issues efficiently with a satisfaction rate of 47%, ensuring continued client retention.
  • Led a cross-functional project team utilizing program to deliver initiative, ensuring timely delivery and stakeholder satisfaction.
  • Drafted and proofread contracts and proposals, minimizing errors and ensuring legal compliance for 8 high-value deals annually.
  • Initiated and executed marketing research projects that contributed to strategic decisions in talent acquisition and client representation.
  • Created comprehensive budget reports that identified overspending areas, leading to cost savings of system14 annually.

Affiliations

  • Hollywood Radio & Television Society (HRTS)
  • Professional Association for Customer Engagement (PACE)
  • Association for Computing Machinery
  • Virtual Assistant Chamber of Commerce (VACOC)
  • American Translators Association (ATA) - German Division
  • Project Management Institute
  • Association of Celebrity Assistants (ACA) - Chicago
  • Society for Human Resource Management (SHRM)
  • Entertainment Industry Professionals Mentorship Program
  • American Society of Safety Professionals

Certifications

  • Business Writing and Communication Certification by Northwind
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Customer Service Manager (CCSM)
  • Legal Secretary Certification from Harbor & Co.
  • Digital Marketing Certified Associate (DMCA)
  • Successful Meetings Consultant Mastery Certification
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified

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