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Skills

  • Report writing
  • Product testing
  • Data analysis
  • Document scanning
  • Process improvement
  • Materials preparation
  • Cross-functional team leadership
  • Budget administration
  • Staff development
  • Product development

Work Experiences

  • Completed the project a week ahead of schedule.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Procedure helped me achieve $58,000.
  • Collaborated with cross-departmental teams.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Conducted quarterly IT infrastructure reviews.
  • Acted as the principal liaison between stakeholders and IT, ensuring all systems met performance benchmarks and user satisfaction remained above 16%.

Summaries

  • Strategic Information Technology Manager with experience navigating modern technology for organizations.
  • Strengths in project management and client relations backed up by Computers Software training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished Information Systems Manager.
  • Knowledgable in a variety of design and testing methodologies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to developing and delivering a vision for the organization's technology needs and goals.

Accomplishments

  • Coordinated with stakeholders to upgrade the company’s firewall, enhancing security standards and reducing external intrusion incidents by 80%.
  • Deployed company-wide software patch management protocols, leading to 55% reduction in security vulnerabilities across SAP.
  • Customized user authentication protocols linked to Active Directory, which improved login times for 17 users by 67%.
  • Facilitated hands-on training programs for 6 IT staff, which significantly enhanced their proficiency in HubSpot, driving operational improvements.
  • Designed and implemented IT policies that improved workflow efficiencies by 64% and reduced errors in system access processes.
  • Resolved product issue through consumer testing.
  • Orchestrated the restructuring of the IT helpdesk, contributing to a 82% reduction in unresolved tickets over three years.
  • Documented and resolved metric which led to framework.
  • Managed software life cycle updates for process, ensuring continuous compliance with organizational SLAs and minimizing downtime.
  • Directed application life cycle management process, from requirements gathering to deployment, successfully delivering 8 applications on time and within budget.

Affiliations

  • Blockchain Professional Association
  • Microsoft Certified: Azure Fundamentals Affiliation
  • Freemason
  • ITIL Foundation Certification – IT Service Management Association
  • Jaycees
  • VMware Certified Professional Network (VCP)
  • National AIS SIG on Information Security and Privacy
  • International Council of Nurses
  • American Society of Safety Professionals
  • Women in Technology International (WITI)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Ethical Hacker (CEH)
  • PRINCE2 Practitioner
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Microsoft Certified: Azure Administrator Associate
  • ITIL Foundation Certificate in IT Service Management
  • Certified Artificial Intelligence Practitioner (CAIP)
  • Project Management Professional (PMP)
  • Certified Kubernetes Administrator (CKA)

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