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Skills

  • Software Life Cycle Management
  • Team management
  • Interpersonal and written communication
  • Materials preparation
  • Risk mitigation strategies
  • Budget administration
  • Communications
  • MS Office
  • Hardware evaluation
  • Problem resolution

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Advised on the integration of AI and ML systems.
  • Acted as the principal liaison between stakeholders and IT, ensuring all systems met performance benchmarks and user satisfaction remained above 16%.
  • Collaborated with the HR team to hire, train, and develop a high-performing IT department of over 4 staff, leading to a 39% boost in internal client satisfaction.
  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Completed the project a week ahead of schedule.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Building positive relationships with internal and external stakeholders requires excellent interpersonal skills.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Strategic Information Technology Manager with experience navigating modern technology for organizations.
  • Motivated Information Systems Manager with experience managing large-scale projects, including budgeting and administration.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Accomplished Information Systems Manager.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Led a cross-functional team in the successful migration of 5 legacy systems to cloud-based solutions, cutting operational costs by 31%.
  • Championed virtualization projects that consolidated 16 servers into 24% fewer machines, reducing energy costs and enhancing infrastructure reliability.
  • Conducted cybersecurity risk assessments that identified and mitigated 21% of vulnerabilities, enhancing protection against system breaches.
  • Documented and resolved metric which led to framework.
  • Developed and maintained a comprehensive IT risk management framework, increasing early threat detection by 43%, minimizing potential data loss.
  • Managed technology roadmaps that aligned with corporate objectives, reducing obsolete infrastructure by 55% through strategic upgrades.
  • Increased sales 17% over 18 months.
  • Planned and executed annual disaster recovery drills to test system readiness, ensuring 65% system uptime during actual crises.
  • Collaborated with client-facing teams to design secure IT solutions, which streamlined process and improved user satisfaction ratings by 63%.
  • Restructured internal IT processes for handling service requests, cutting down service request resolution times by 10 hours.

Affiliations

  • Jaycees
  • International Association of Privacy Professionals (IAPP)
  • Amazon Web Services Certified Administrators Group
  • Oracle Certified Professional (OCP) Group
  • American Society of Safety Professionals
  • Project Management Institute – IT Project Management Specialty
  • Cloud Security Alliance (CSA)
  • Linux Professional Institute (LPI)
  • American Marketing Association
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • TOGAF 9 Certification (The Open Group Architecture Framework)
  • Certified Artificial Intelligence Practitioner (CAIP)
  • Certified Protection Officer (CPO)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)

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