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Skills

  • Operational improvement
  • Academic Engagement Analysis
  • Relationship development
  • Academic Policy Adherence
  • Supervision
  • SmartBoard
  • Initiative equipment
  • Interdisciplinary collaboration
  • Learning Management Systems (framework) Expertise
  • Project organization

Work Experiences

  • Created personalized solutions for student-athletes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Arranged alternative academic support for travel-bound athletes.
  • Collaborated with student services to arrange alternative academic support for travel-bound athletes, reducing missed obligations by 77%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Allowed for timely intervention.
  • Coordinated with the library and academic support staff.
  • Transported Microsoft Excel to two years customer locations.
  • Addressed time management challenges.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Clear understanding of client relations and workflow optimization as well as client relations training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative class checker.
  • Detail-oriented Student Athlete Class Checker with proven success in monitoring and reporting class attendance, ensuring a compliance rate of 95% among student-athletes.
  • Cut reporting errors by 75%.
  • Accomplished in planning and executing strategies that optimize both athletic commitments and academic achievements.
  • Demonstrated efficiency in real-time reporting.
  • Boosted communication and academic performance.
  • Advised athletic departments on restructuring academic requirements.
  • Dedicated to learning, growing, and succeeding in Sports.

Accomplishments

  • Liaised with coaching staff to analyze students' class attendance patterns, helping identify at-risk athletes and proactively developing improvement strategies.
  • Collaborated with team of 12 in the development of metric.
  • Documented and resolved process which led to category.
  • Played a critical role in maintaining academic eligibility by ensuring timely and accurate class attendance checks during framework.
  • Partnered with academic advisors to help identify and address at-risk student-athletes based on absence trends and attendance patterns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized by department leadership with Employee of the Year for improving the efficiency of academic compliance protocols by 48% over several months.
  • Successfully managed an attendance reporting project that enhanced collaboration between academic and athletic departments, leading to a 56% improvement in policy compliance.
  • Raised awareness of academic attendance policies among teammates, resulting in a 63% decrease in unexcused absences over the past year.
  • Identified potential academic issues early by conducting thorough attendance audits and flagging discrepancies before they impacted eligibility.

Affiliations

  • National Collegiate Athletic Association (NCAA)
  • Learning Assistant Alliance at program
  • Association for Supervision and Curriculum Development (ASCD)
  • National Tutoring Association (NTA) Member
  • US Center for SafeSport Certification
  • First-Generation College Student Mentor Program
  • Association for the Advancement of Collegiate Intramural Sports
  • American Medical Informatics Association
  • International Council of Nurses
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • Fundamentals of Travel Planning for Athletic Programs (Coursera)
  • National Association of Academic Advisors for Athletics (N4A) Membership
  • Student-Athlete Support Accreditation (SASA) by Cedar Works
  • Certified Student Support Specialist (CSSS) - Northwind
  • Certified Student Athlete Affairs Professional (CSAAP)
  • Salesforce
  • NCAA Coaches Certification
  • Google Workspace Individual Certification
  • Data-Driven Decision Making Certification Summit Group

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