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Skills

  • Data Management Best Practices
  • Healthcare provider collaboration
  • Medical inventory management
  • HIPAA compliance
  • Medical Documentation Audits
  • CCTV
  • Business operations
  • Medical billing and coding
  • Project organization
  • Workflow Optimization

Work Experiences

  • Compiled and transmitted over 18 medical documents and spreadsheets daily to ensure accurate patient records for timely care.
  • Assisted medical staff with documentation audits.
  • Achieved responses within 15 hours.
  • Directed office-wide transition to procedure.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Balanced daily financial transactions.
  • Automated reminder systems using QuickBooks.
  • Collaborated with clinical staff.
  • Achieved a 77% patient satisfaction score.
  • Achieved a 79% success rate in timely reconciliations.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • In standard environments, well-organized Medical Office Associate with demonstrated knowledge of healthcare procedures and administrative operations.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.
  • Active leader with excellent communication and collaboration skills.
  • CPA certified
  • Multilingual and fluent in German and French, with a strong grasp of cultural differences.
  • Knowledge of Salesforce in depth, as well as data analysis and risk assessment abilities.
  • With Asana training, I am skilled at strategic planning.

Accomplishments

  • Led the enhancement of the practice’s electronic health record (EHR) system usability, improving office-wide adoption by 79% and patient data security.
  • Trained new employees on office procedures, medical billing, and patient communication protocols, achieving full productivity within 3 days of hire.
  • Collaborated in the integration of remote appointment options through telemedicine, increasing patient reach and engagement by 75%.
  • Supported the office’s billing department in coding reviews and reconciliation efforts, helping to decrease rejected claims by 32%.
  • Created and maintained an updated filing system based on HIPAA guidelines, reducing filing errors by 40%.
  • Redesigned front office scheduling procedures, resulting in a 65% increase in daily patient appointments with minimal overlap or delays.
  • Implemented streamlined patient check-in process, decreasing registration time by 9 minutes and minimizing backlogs.
  • Processed and submitted insurance claims to multiple insurance carriers, reducing denied claims by 70% and ensuring invoices were paid on time.
  • Implemented a HIPAA-compliant digital patient records archiving system, reducing total storage time by 47% and improving overall efficiency.
  • Implemented a new inventory system for medical supplies, reducing waste and cutting office supply costs by 56%.

Affiliations

  • Member, Association of Medical Office Professionals (AMOP), 2015-Present
  • Contributor to Tableau automation group within the Medical Group Management Association (MGMA), 2020-2023
  • Volunteer Member, Insurance Claims Resolution Committee, 2015-2022
  • Volunteer, Patient Advocacy Program at procedure, 2015-2020
  • Member, National Association for Health Professionals (NAHP), 2017-Present
  • Leadership Committee, Local Chapter of AAPC, 2016
  • Certified Electronic Health Records Specialist (CEHRS) - 2015
  • Attendee, Annual Compliance Officer Training for Medical Offices, 2023
  • Office Management Chairperson, Seattle State Medical Group, 2021-2022
  • Enrolled in Medical Office Administration Program at Ironclad Systems, process-initiative

Certifications

  • Certified Health Information Systems Specialist (CHISS) by Northwind
  • Credentialed Medical Office Assistant (CMOA) by Cedar Works
  • Certified Medical Reimbursement Specialist (CMRS) by method
  • Apple Certified Associate (ACA)
  • Certified Professional Compliance Officer (CPCO) by AAPC
  • Patient Access Certification (PAC) Program by National Association of Healthcare Access Management
  • Patient Services Representative Certificate by system
  • Certified Business Analysis Professional (CBAP)
  • Certified Physician Practice Manager (CPPM) by AAPC
  • Certified Outpatient Coder (COC) by AAPC

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