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Skills

  • Billing report preparation
  • Healthcare regulations compliance
  • Patient relationship management
  • Referral coordination
  • Improving patient accessibility
  • Insurance claim resolution
  • Patient scheduling
  • Time management
  • Business operations
  • Workflow Optimization

Work Experiences

  • Compiled over 4 medical documents daily.
  • Developed an office inventory system.
  • Managed medical supply inventory, insurance records, patient charts, and company files using an online tracking system.
  • Achieved a 77% patient satisfaction score.
  • Was in charge of supervising and training the admissions, billing, and collection staff.
  • Coordinated with 13 specialty care centers.
  • Was in charge of office inventory for a 13-person medical facility, which included placing orders up to $8.
  • Achieved resolution within an average of 24 hours.
  • Used ServiceNow to transcribe over 12 daily meetings and appointments, as well as organize documents for improved office efficiency.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Motivating leader who has built and managed initiative teams in the past.
  • Looking forward to taking on a new challenge with a successful team.
  • Medical standards, compliance requirements, and operational procedures are all well-understood by this skilled administrative team member.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Medical Office Associate with experience in a busy medical office assisting 8 physicians.
  • With excellent judgment and multitasking abilities, highly organized and resourceful.
  • Strong technical skills and experience in budget management.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.

Accomplishments

  • Improved patient retention by 58% through personalized follow-up calls for appointments and procedural clarifications.
  • Implemented streamlined patient check-in process, decreasing registration time by 9 minutes and minimizing backlogs.
  • Supported the office’s billing department in coding reviews and reconciliation efforts, helping to decrease rejected claims by 32%.
  • Collaborated with clinical staff to proactively resolve patient complaints and concerns, improving overall patient satisfaction scores by 50%.
  • Collaborated in the integration of remote appointment options through telemedicine, increasing patient reach and engagement by 75%.
  • Contributed to program’s revenue cycle improvements by ensuring prompt and accurate coding of claims, helping improve cash flows by 74%.
  • Reduced call center wait times by optimizing scheduling, leading to 20% faster response times.
  • Trained new employees on office procedures, medical billing, and patient communication protocols, achieving full productivity within 3 days of hire.
  • Successfully coordinated lab work and diagnostic test results, reducing wait time for report delivery from 16 to 4 days.
  • Processed and submitted insurance claims to multiple insurance carriers, reducing denied claims by 70% and ensuring invoices were paid on time.

Affiliations

  • Volunteer, Healthcare Information and Management Systems Society (HIMSS), 2019-2022
  • Active Participant, Healthcare Financial Management Association (HFMA) Chapter for Boston, 2023
  • Volunteer, Patient Advocacy Program at procedure, 2015-2020
  • Organizer, Workflow Optimization Workshop hosted by system, 2015
  • Certified Medical Office Manager (CMOM), 2021
  • Leadership Committee, Local Chapter of AAPC, 2016
  • Member, American Academy of Professional Coders (AAPC), 2017-Present
  • Member, National Association for Health Professionals (NAHP), 2017-Present
  • Office Management Chairperson, Seattle State Medical Group, 2021-2022
  • Member, Patient Public Health Alliance (PPHA), 2016-Present

Certifications

  • Certified Medical Insurance Specialist (CMIS) by Practice Management Institute
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association
  • Certified Outpatient Revenue Code Entry Specialist (CORE) by Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • American Academy of Financial Management (AAFM)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Healthcare Customer Service (CHCS) by metric
  • Google Certified Professional Cloud Architect

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