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Skills

  • Client intake assessments using standard
  • Conflict resolution
  • Cross-agency coordination
  • Team management
  • Supervision
  • Business operations
  • Process improvement
  • Operational improvement
  • Trauma-informed care
  • Budgets

Work Experiences

  • Built multi-disciplinary support plans.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
  • Averted long-term service disruption.
  • Achieved a 41% reduction in critical incidents.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Assessed client needs using initiative.
  • Achieved results after 6 months.
  • Achieved a 42% increase in accuracy.
  • Achieved results over 6 months.
  • Achieved 85% success rate in securing housing support.

Summaries

  • Achieved a 60% closure rate on complex cases.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.
  • Achieved results within several months.
  • Assisted clients in regaining control over their lives.
  • Adept at needs assessment.
  • Addressed multiple client needs.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Dependency Case Manager and outstanding performer in team leadership and data analysis.
  • Accomplished in cross-agency coordination, facilitating team efforts that led to a 68% decrease in client recidivism and improved case outcomes.

Accomplishments

  • Facilitated crisis intervention services for 10 clients weekly, reducing the need for long-term emergency services by 72%.
  • Conducted home visits as scheduled, with a 59% rate of compliance with safety standards as per agency guidelines.
  • Coordinated with public school systems to advocate for foster children's educational needs, increasing attendance rates by 54%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored 4 new case managers, increasing their job satisfaction rates by 17% after three years through structured onboarding and support.
  • Developed customized action plans with families, improving child well-being outcomes in 16 cases within three years.
  • Facilitated client workshops on legal rights and obligations, increasing knowledge retention by 44% among participants.
  • Supervised multidisciplinary team meetings for complex case reviews, leading to faster resolution times for 80% of cases.
  • Optimized case documentation procedures to ensure timely compliance with state-mandated welfare protocols, reducing case backlog by 26%.
  • Collaborated with multidisciplinary teams, including therapists and social workers, to improve standard response times to critical child welfare incidents.

Affiliations

  • American Marketing Association
  • Case Management Society of America (CMSA)
  • Coalition for Juvenile Justice (CJJ)
  • American Counseling Association (ACA)
  • American Psychological Association (APA)
  • American Academy of Experts in Traumatic Stress (AAETS)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Association of Behavioral Health and Wellness
  • Society of Human Resource Management

Certifications

  • Certified Case Manager (CCM)
  • Certified Alcohol and Drug Counselor (CADC) - Colorado
  • ServSafe
  • Child Trauma Academy's Neurosequential Model of Therapeutics Certification
  • Licensed Mental Health Counselor (LMHC) - method
  • Google Certified Professional Cloud Architect
  • Culturally and Linguistically Appropriate Services (CLAS) Certification
  • Certified Public Accountant
  • Certified Family Life Educator (CFLE) – National Council on Family Relations (NCFR)
  • Certified Family Support Specialist (CFSS) - Beacon Labs

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