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Skills

  • Organization
  • Problem resolution
  • Client documentation management in Tableau
  • Business operations
  • Behavioral health strategies
  • Family reunification support
  • Ensuring compliance with initiative standards
  • Program management
  • Crisis intervention
  • Treatment planning

Work Experiences

  • Assessed client needs using initiative.
  • Looked for industry trends on social media and through online sources.
  • Averted long-term service disruption.
  • Developed a community-based counseling program to address category and method issues.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Boosted Columbus-area counseling by collaborating with interdisciplinary practitioners to develop a 2-prong approach.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results in 2018.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved cost savings of $16 annually.

Summaries

  • Achieved positive outcomes for homeless clients.
  • Achieved a 83% improvement in client self-sufficiency.
  • Assisted clients in regaining control over their lives.
  • Achieved 48% improvement in client engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bridged service gaps.
  • Clients were educated in order to gain a better understanding of their diagnosis or treatment.
  • Within Miscellaneous, senior Dependency Case Manager and outstanding performer in team leadership and data analysis.
  • Accomplished in providing trauma-informed care, with a history of implementing behavioral health supports that led to 30% reductions in client crises.
  • Accomplished in cross-agency coordination.

Accomplishments

  • Partnered with community service organizations to secure essential resources for 16 families, ensuring over 60% received critical support services.
  • Developed early warning analytics in Asana, which improved identification of at-risk families and diverted 69% to preventative services.
  • Developed and implemented an early intervention strategy for cases at high risk of family separation, reducing risk factors by 30%.
  • Monitored client progress using Microsoft Excel to ensure all critical deadlines were met with legal and policy requirements.
  • Optimized case documentation procedures to ensure timely compliance with state-mandated welfare protocols, reducing case backlog by 26%.
  • Facilitated client workshops on legal rights and obligations, increasing knowledge retention by 44% among participants.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Jira to track client progress and generated monthly compliance reports with an accuracy rate of 47%, improving data transparency.
  • Developed customized action plans with families, improving child well-being outcomes in 16 cases within three years.
  • Resolved product issue through consumer testing.

Affiliations

  • International Council of Nurses
  • Association of Family and Conciliation Courts (AFCC)
  • Child Welfare League of America (CWLA)
  • National Association of Case Management (NACM)
  • Dependency Advocacy Center (DAC) Raleigh
  • Association for Supply Chain Management (APICS)
  • Case Management Society of America (CMSA)
  • Alliance for Children and Families
  • International Association of Administrative Professionals
  • American Academy of Child and Adolescent Psychiatry

Certifications

  • Certified Dependency Professional Supervisor (CDFS) - Cedar Works
  • Child Welfare Certification (CWC) - standard
  • CompTIA Security+
  • Certified Alcohol and Drug Counselor (CADC) - Colorado
  • Child Trauma Academy's Neurosequential Model of Therapeutics Certification
  • Certified Professional Behavioral Health Case Management (PBHCM)
  • Certified Family Trauma Professional (CFTP) – International Association of Trauma Professionals (IATP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Title IV-E Child Welfare Specialist
  • Certified Grief Counselor (CGC) process

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