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Skills

  • Fitness program design
  • Relationship development
  • Customer service
  • Supervision
  • Strategic planning
  • Business Administration
  • Promotional event coordination
  • Group Fitness Class Scheduling
  • Team management
  • Program equipment

Work Experiences

  • Oversaw a group of 6 initiative associates who dealt with the department's daily and complex requirements.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved zero payroll discrepancies.
  • Achieved a 46% reduction in gym-related injuries.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved savings of $14 annually.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Taught Gym Directors and Gym Directors effective customer service techniques, resulting in a 8% increase in client satisfaction.
  • Achieved results within one year.

Summaries

  • Within Miscellaneous, senior Gym Director and outstanding performer in project management and process improvement.
  • Dedicated to providing high-quality services and products.
  • Gym Director who is proactive and meticulous, with over 10 years of experience in the program industry.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Forward-thinking manager with 4 years of manufacturing project management experience.
  • Strategic planning, performance reporting, and quality assurance are all well-trained.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Motivated metric manager with a track record of best practices and operations in the Miscellaneous.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Successfully managed a team of 17 gym staff, including fitness trainers and front desk personnel, ensuring consistent high levels of customer service and member retention.
  • Developed an in-house certification program for group exercise instructors, ensuring consistent class quality and increasing trainer retention by 57%.
  • Revamped group fitness class schedules based on member feedback, leading to a 62% increase in class enrollments within procedure.
  • Implemented new fitness program offerings tailored to specific member demographics, resulting in 31% increase in class attendance.
  • Introduced a multi-tiered membership package, driving a 48% increase in high-value memberships within framework.
  • Trained 18-person front desk team to prioritize proactive customer service, improving member feedback scores by 38%.
  • Collaborated with other departments to increase social media engagement, leading to 64% more event participation among members.
  • Enabled personal trainers to achieve monthly sales goals by providing ongoing sales and customer service training.
  • Documented and resolved framework which led to process.
  • Introduced data-driven decision-making practices to optimize member retention efforts, resulting in a 40% increase in customer retention within 2015.

Affiliations

  • Local Chamber of Commerce – Health and Fitness Committee Member
  • Yoga Alliance Registered Yoga Teacher (RYT) 200/500
  • Pilates Method Alliance – Active Member
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Council on Exercise (ACE)
  • Certified Personal Trainer (CPT) – program
  • Sports and Fitness Industry Association (SFIA)
  • Functional Movement Systems (FMS) Certification, Level 1

Certifications

  • Sports Facility Manager Certification - Harbor & Co.
  • Certified Functional Strength Coach (CFSC) - Lakeside Partners
  • Certified Rehabilitation Fitness Specialist (CRFS) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Pilates Instructor Certification - Beacon Labs
  • SFG Level I Kettlebell Instructor - StrongFirst
  • Stretching and Flexibility Coach Certification - Summit Group
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM)
  • Certified Sports Nutritionist (International Society of Sports Nutrition)- ISSN-CISSN
  • CompTIA Network+

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