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Skills

  • Contract & Vendor Management
  • Fitness Trainer Mentoring & Development
  • Process improvement
  • Problem resolution
  • Program equipment
  • Data collection and analysis
  • Staff management
  • Promotional event coordination
  • MS Office
  • Business Administration

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.
  • Taught Gym Directors and Gym Directors effective customer service techniques, resulting in a 8% increase in client satisfaction.
  • Achieved results within one year.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 58% improvement in gym amenities and services.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Increased employee morale and decreased turnover by 18%.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Customer-focused professional with 3 years of experience in the Miscellaneous sector.
  • Bringing 18 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Gym Director with 14 years of successful quality assurance and client relations experience.
  • Expertise in technology and product development.

Accomplishments

  • Implemented a new member onboarding process, improving the conversion of trial members to full memberships by 65%.
  • Effectively negotiated contracts with equipment suppliers, saving 19% in annual capital expenditures.
  • Introduced data-driven decision-making practices to optimize member retention efforts, resulting in a 40% increase in customer retention within 2015.
  • Developed an in-house certification program for group exercise instructors, ensuring consistent class quality and increasing trainer retention by 57%.
  • Led successful gym renovation project under a $24,000 budget, completing construction two years ahead of schedule and with minimal disruption to gym access.
  • Ensured compliance with all local and federal safety regulations during gym operations, resulting in zero compliance violations or penalties over the past year.
  • Streamlined operations through technology integration, reducing administrative workload by 16% and increasing time spent on member-facing activities.
  • Led member satisfaction initiatives that improved overall gym ratings by 32% according to post-visit surveys within three years.
  • Developed standard operating procedures (SOPs) for risk management, leading to a 68% decrease in reported incidents or injuries.
  • Implemented new fitness program offerings tailored to specific member demographics, resulting in 31% increase in class attendance.

Affiliations

  • Rotary International
  • National Federation of Professional Trainers (NFPT)
  • Sports and Fitness Industry Association (SFIA)
  • Fitness Business Association (FBA) – Professional Membership
  • Association for Supply Chain Management (APICS)
  • Member of IDEA Health & Fitness Association
  • Les Mills BodyPump Instructor Certification – 2018
  • Certified Personal Trainer (CPT) – program
  • Yoga Alliance Registered Yoga Teacher (RYT) 200/500
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Inclusive Fitness Trainer (CIFT) – process
  • Fitness Nutrition Specialist (FNS) - National Academy of Sports Medicine (NASM)
  • Stretching and Flexibility Coach Certification - Summit Group
  • Certified Functional Strength Coach (CFSC) - Lakeside Partners
  • Salesforce
  • Apple Certified Associate (ACA)
  • Senior Fitness Specialist (SFS) - National Academy of Sports Medicine (NASM)

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