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Skills

  • Team management
  • Software diagnosis
  • Staff education and training
  • Desktop support
  • Method equipment
  • LAN/WAN network setup and maintenance
  • Exceptional attention to detail
  • Team building
  • Cross-platform troubleshooting (PC and Mac)
  • Process improvement

Work Experiences

  • Cloned systems for accelerated deployment.
  • Conducted computer imaging and software recovery using Workday, reducing system recovery times by 10 hours.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Conducted detailed system audits and recommended hardware upgrades across marketing, helping to extend lifecycle by 6 months.
  • Achieved a 64% bandwidth improvement for remote offices.
  • Configured new workstations using initiative and cloned systems for accelerated deployment, decreasing the average setup time per unit by 17 hours.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Collaborated with the enterprise IT team.
  • Achieved a 6 months turnaround.

Summaries

  • Accomplished in proactively monitoring system health, increasing uptime by 45% through early issue detection using Workday and category.
  • Achieved an average two years turnaround time.
  • Permissions, filters, and file sharing are all skills she possesses.
  • HubSpot expert and Tableau user.
  • Specializes in program and category product troubleshooting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Supporting hardware and software issues for process computer systems is a skillful PC Technician Contractor.
  • Anticipated technical needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Promotes project management and stakeholder engagement skills that are dynamic.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with logistics to identify user-specific hardware requirements, ensuring 81% accuracy in equipment deployment.
  • Reduced ticket resolution time by 43% by establishing streamlined troubleshooting procedures and documentation.
  • Participated in quarterly audits of hardware and software for 17 workstations, ensuring compliance with standard and optimizing system performance.
  • Worked with cross-functional teams to implement enhanced network security measures, ensuring compliance with method standards.
  • Optimized the IT equipment procurement process, reducing replacement part costs by 31% via improved inventory management practices.
  • Collaborated with team of 16 in the development of procedure.
  • Developed and maintained robust documentation for technical procedures, which reduced onboarding time for new contractors by 41%.
  • Resolved product issue through consumer testing.
  • Efficiently multitasked between managing multiple client accounts, ensuring on-time hardware repairs and customer satisfaction ratings improved to 72%.

Affiliations

  • Certified Hardware Technology Professional (CHTP) - Credential Holder
  • IEEE Computers Society - Affiliate of the PC Technician branch
  • Certified Technician with Electronics Technicians Association (ETA)
  • Attendee of Annual PC Technicians Meetup Conference, Austin, 2022
  • Member, International Association of Desktop and Systems Support (IADSS)
  • HDI Desktop Support Technician (DST) Qualification since 2015
  • Certification holder in Computer Maintenance and Networking from metric
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Member, International Association of Computer Science and Information Technology (IACSIT)

Certifications

  • Microsoft Certified: Windows Server Administration Fundamentals (MTA)
  • Google IT Support Professional Certificate
  • CompTIA A+ Technician
  • ITIL Foundation Certification for IT Service Management
  • AWS Certified Solutions Architect – Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Azure Virtual Desktop Specialty
  • CompTIA Network+
  • Apple Certified Support Professional (ACSP)
  • CompTIA Security+

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