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Skills

  • Patient engagement
  • Extracting teeth
  • Dental surgeries
  • Cost-saving measures implementation
  • Patient recall system setup
  • Sealant applications
  • Leadership and Team Development
  • Multilingual patient support Japanese
  • Electronic health record management
  • Root canal treatment

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved results within 9 months.
  • Collaborated with marketing teams.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Cheerfully greeted an average of 10 patients per day.
  • Achieved a 64% response rate.
  • Designed and launched practice-wide cost containment strategies, saving a total of $8 in operational expenses over procedure.
  • Gave specific home care instructions and advised patients on appropriate pain treatment after procedures.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Coordinated interdepartmental meetings.

Summaries

  • Collaborative Dental Practice Manager.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dentist with 17 years of experience diagnosing and treating dental issues.
  • Achieved a 50% decrease in appointment cancellations.
  • Contributed to sustainable growth.
  • Achieved results in 5 months of implementation.
  • Boosted overall satisfaction scores by 51% points.
  • Surgical procedures, orthodontic requirements, and standard dental care are all topics on which she is well-versed.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accelerated payment collections.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team in the development of a patient satisfaction survey, which produced actionable insights and improved satisfaction ratings by 79% points.
  • Managed the practice's social media presence, driving an increase in online appointment bookings by 46%.
  • Documented and resolved system which led to program.
  • Reduced staff turnover by 21% through the development and implementation of performance review programs and employee engagement strategies.
  • Resolved product issue through consumer testing.
  • Executed successful health and safety compliance audits, ensuring adherence to OSHA regulations and achieving a President's Club safety rating.
  • Partnered with external vendors to reduce operational costs by 34% through the negotiation of new supply contracts.
  • Collaborated with QuickBooks providers to upgrade office systems, reducing downtime by 62% and contributing to overall business continuity.
  • Led the adoption of a cloud-based patient management system, reducing administrative hours by 77% and boosting overall practice efficiency.

Affiliations

  • Association of Information Technology Professionals
  • Academy of Dental Management Consultants (ADMC)
  • Dental Practice-Based Research Network (DPBRN)
  • Fellow, American College of Medical Practice Executives (FACMPE)
  • Dental Consultant Alliance
  • Healthcare Businesswomen’s Association (HBA)
  • National Association of Healthcare Access Management (NAHAM)
  • Society of Human Resource Management
  • Toastmasters
  • American Academy of Professional Coders (AAPC)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Certified Outpatient Coding (COC)
  • Certified Dental Practice Management Administrator (CDPM)
  • Certified Healthcare Administrative Professional (cHAP)
  • Certified Healthcare Financial Professional (CHFP)
  • CompTIA Security+
  • Leadership & Team Development Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Practice Manager (CPM)
  • Human Resources Management Certification

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