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Skills

  • Workflow planning
  • Credit and collections
  • Invoice processing
  • Cross-functional collaboration
  • Task prioritization
  • Filing assistance
  • Classroom supplies ordering
  • Speech typing
  • Risk management
  • G Suite knowledgeable

Work Experiences

  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Processed efficient client billing, input payments, and reconciled accounts to keep financial records accurate.
  • Identified program requirements by comparing standard and initiative data.
  • Won
  • Was in charge of all office files, both electronic and paper.
  • Managed
  • Identified and resolved complex issues that impacted operations management and strategic planning.
  • Used a variety of data collection methodologies, effectively analyzing and recording my findings.
  • Had planned ahead.
  • Was in charge of managing and controlling office supply inventory in order to ensure that orders were placed on time and that depleted stock was requisitioned.

Summaries

  • Program Analyst is a professional, meticulous, and hardworking Program Analyst who is looking for a new professional challenge and is eager to advance professionally with Ironclad Systems.
  • With 18 years of experience in Miscellaneous, I'm an experienced project manager and problem solver.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
  • Expert program analyst with experience in both qualitative and quantitative research.
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.
  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • Program Analyst with 6 years of successful vendor management and team leadership experience.
  • Dependable
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.

Accomplishments

  • Updated and maintained company database to reflect current and accurate client records for more than 14 accounts.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Benchmarking performance data against industry standards, resulting in measurable improvements to marketing by 41%.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Built and maintained databases using Adobe Creative Suite, ensuring data integrity and reducing data retrieval time by 37% seconds/minutes.
  • Scheduling: Organized technician schedule for customer jobs.
  • Assisted in the submission of compliance documentation, ensuring zero non-compliance incidents over 2022.
  • Authored comprehensive program performance reviews that earned the Employee of the Year for operational excellence in 2017.
  • Developed and tracked KPIs aligned with strategic goals, boosting key performance metrics by 40%.

Affiliations

  • Rotary International
  • Association of Government Accountants (AGA)
  • Information Systems Audit and Control Association (ISACA)
  • Business Process Management Institute (BPMI)
  • National Defense Industrial Association (NDIA)
  • Lions Club
  • Institute of Management Consultants (IMC USA)
  • Project Management Institute
  • National Grants Management Association (NGMA)
  • American Medical Informatics Association

Certifications

  • Data-Driven Decision Making (Coursera) 2024
  • Oracle Certified Professional: SQL Developer
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Analytics Professional (CAP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Data Management Professional (CDMP)
  • Advanced Certified Scrum Product Owner (A-CSPO)
  • Amazon Web Services (AWS) Certified Cloud Practitioner

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