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Skills

  • Conflict resolution
  • Confidentiality
  • User interface understanding
  • Hazardous chemical training
  • Project management
  • Report writing
  • Care of fine art
  • Hardware evaluation
  • Program equipment
  • Operational improvement

Work Experiences

  • Used steam cleaning equipment and floor care machines to sanitize and wax hardwood, tile, and linoleum floors, as well as deep clean carpets.
  • Organized and restocked housekeeping carts at the end of each shift to prepare for the next shift.
  • Applied eco-friendly chemicals.
  • Checked the cleanliness and tidiness of the guest rooms, lobbies, and common areas.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Gathered dirty laundry in 7 rooms in order to schedule a pickup at the laundromat.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 7 hours.

Summaries

  • Meticulous Hotel Housekeeper with a vivacious demeanor and top-notch team leadership and performance reporting skills.
  • Cleaning professional with 16 years of experience in framework environments.
  • Design and development of successful metric embedded software applications in the past.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Knowledgable in a variety of design and testing methodologies.
  • We're used to enforcing safe handling of hazardous chemicals.
  • Hotel Housekeeper is a multi-talented Hotel Housekeeper who is consistently rewarded for planning and operational improvements.
  • Individual who is a hard worker with a positive, upbeat attitude and excellent time management skills.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Collaborated with management to reduce staffing overtime by implementing an optimized shift schedule, saving 6 hours per week.
  • Implemented a comprehensive linen care protocol which extended linen lifespan, contributing to a 76% reduction in replacement costs.
  • Trained and onboarded new housekeeping staff on cleaning protocols and customer service, reducing onboarding time by 38%.
  • Reduced the average time spent cleaning a room by 39%, leading to increased efficiency and readiness of rooms for check-in.
  • Implemented new eco-friendly cleaning techniques that lowered chemical use in housekeeping operations by 28%.
  • Collaborated with maintenance and front desk teams to address guest complaints promptly, contributing to an Top Performer for customer service excellence in 2023.
  • Ensured seamless coordination with maintenance for timely repair of room amenities, maintaining 82% room availability.
  • Recognized as Employee of the Month in category for exceptional attention to detail and high guest satisfaction.
  • Identified and presented a cost-saving initiative that reduced the use of cleaning products by 37% without compromising quality.
  • Enhanced customer satisfaction scores by 73% through effective communication and cleanliness standards.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • Hospitality Leadership Association (HLA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Women in Hospitality Leadership Network (WHLN)
  • Occupational Safety and Health Administration (OSHA) Compliance Certification
  • American Medical Informatics Association
  • Toastmasters
  • Cleaning Industry Management Standard (CIMS) Certified Member
  • Lions Club

Certifications

  • EPA Lead-Safe Renovator Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Hazard Communication (HazCom) Training Certification
  • Certified Room Attendant by the International Executive Housekeepers Association (IEHA)
  • ServSafe
  • Certified Public Accountant
  • Certified Institutional Cleaner (CIC) by ISSA

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