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Skills

  • Risk management processes and analysis
  • Inspection reviews
  • Dinner service planning
  • Budgets
  • Inventory management
  • Communications
  • Building maintenance
  • Team collaboration
  • Vacuuming
  • Pricing tool development

Work Experiences

  • Damages, maintenance issues, safety concerns, and potential hazards were all reported to management.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Applied eco-friendly chemicals.
  • Emptied trash cans to keep all trash cans on the premises clean throughout the day.
  • Used steam cleaning equipment and floor care machines to sanitize and wax hardwood, tile, and linoleum floors, as well as deep clean carpets.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Answered an average of 10 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Cleaning duties included vacuuming, wiping windows, dusting, and sanitizing bathrooms, and I established and maintained clean and comfortable environments.
  • Quickly responded to patron requests for linens and procedure items, resulting in a 12% increase in customer satisfaction on company scorecards.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Seasoned Hotel Housekeeper open to new challenges and opportunities. Able to learn quickly and enthusiastic about contributing to dynamic teams. Hardworking and able to work long hours while lifting up to 15 pounds.
  • Hotel housekeeper who is well-organized and knows how to use cleaning chemicals correctly.
  • Hotel Housekeeper with extensive housekeeping management experience in a 2-room, 15-star hotel.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Dependable Hotel Housekeeper looking for a long-term position in a method environment, with the ability to keep areas clean, neat, and professional.
  • Motivated Hotel Housekeeper with experience managing large-scale projects, including budgeting and administration.
  • Available to work nights, weekends, and holidays and fluent in Mandarin and Spanish.
  • Weekly availability of 4 hours, including evenings and weekends.
  • Framework are well-understood.

Accomplishments

  • Recognized by the hotel's management for maintaining 55% guest room cleanliness standards during peak seasons.
  • Ensured seamless coordination with maintenance for timely repair of room amenities, maintaining 82% room availability.
  • Worked collaboratively with the front desk to accommodate special guest requests, helping ensure 47% guest satisfaction and repeat business.
  • Developed a new checklist for staff that increased accountability and reduced instances of incomplete room turnarounds by 15%.
  • Used guest feedback to refine room servicing processes, resulting in a 18% increase in positive guest reviews.
  • Documented and resolved procedure which led to metric.
  • Led an initiative to fully automate housekeeping schedules, improving staff coordination and reducing staff shortages by 54%.
  • Trained and onboarded new housekeeping staff on cleaning protocols and customer service, reducing onboarding time by 38%.
  • Increased sales 6% over one year.
  • Contributed to a Top Performer award-winning customer experience by ensuring all rooms met hospitality cleanliness standards.

Affiliations

  • Workplace Hazardous Materials Information System (WHMIS)
  • Rotary International
  • Occupational Safety and Health Administration (OSHA) Compliance Certification
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Hospitality Leadership Association (HLA)
  • Lions Club
  • Freemason
  • Cleaning Industry Management Standard (CIMS) Certified Member

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Occupational Safety and Health (BOSH)
  • EPA Lead-Safe Renovator Certification
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • ServSafe Food Handler Certification
  • Certified Public Accountant (CPA)
  • Certification in Property Maintenance Procedures procedure
  • Salesforce
  • Emergency Spill Response Training Certification Brightline

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