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Skills

  • Patient symptom management
  • Healthy meal preparation
  • Accreditation coordination
  • Stakeholder relationship management
  • Training and mentoring
  • Patient risk assessment and management
  • Hiring and recruitment
  • Profit improvements
  • Project oversight
  • Mental health education initiatives

Work Experiences

  • Contributed to improved delivery of care.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Created fatigue prevention workshops for psychiatry staff.
  • Coordinated accreditation initiatives.
  • Achieved a 52% decrease in critical incidents.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Created fatigue prevention workshops for psychiatry staff, improving job satisfaction by 29% across 3 clinics.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Assembled and led a crisis response team to provide immediate psychiatric intervention during on-site emergencies, decreasing incident response time by 14 minutes.
  • Collaborated with pharmaceutical companies to implement new drug therapy protocols, reducing adverse psychiatric medication reactions by 85%.

Summaries

  • Achieved a 6% improvement in follow-up appointment attendance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted appointment efficiency.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Advocated for mental health awareness.
  • A gifted individual who speaks 2 languages fluently.
  • Psychiatry Specialty Manager is a multi-talented Psychiatry Specialty Manager who is consistently rewarded for planning and operational improvements.
  • Entry-level Pharmacy Manager with exceptional stakeholder engagement and quality assurance knowledge.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led patient care quality initiatives that resulted in a 74% improvement in patient satisfaction scores based on 10 surveys.
  • Created personalized performance improvement plans for psychiatric units, which led to 26% enhanced patient adherence to care plans.
  • Managed hiring strategies that reduced psychiatric professional vacancy rates by 41% over several months.
  • Developed a collaborative problem-solving framework for psychiatric units, resulting in a 44% decrease in staff response time during critical care situations.
  • Revised clinical data reporting protocols, helping the team track outcomes more efficiently and improving patient follow-up rates by 19%.
  • Documented and resolved category which led to metric.
  • Facilitated cross-functional team collaboration, integrating evidence-based practices that reduced critical incidents by 82% in 2021.
  • Led onboarding processes for psychiatric professionals, decreasing department vacancy rates by 13% across Austin within the past year.
  • Redesigned department operational workflows, achieving a 78% increase in scheduling accuracy for psychiatric services.
  • Coordinated cross-disciplinary meetings aimed at performance improvements, resulting in a 16% increase in staff satisfaction.

Affiliations

  • Association of Information Technology Professionals
  • Behavioral Health Information Technology Coalition
  • Certified in the Management of Psychiatric Practice (CMPP) - CPA
  • Society of Women Engineers
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Collaborations
  • Freemason
  • TeleMental Health Association
  • Certified Professional in Healthcare Quality (CPHQ) Certification
  • Behavioral Health and Telehealth Leadership Roundtable
  • Mental Health America (MHA) Advocacy Forum

Certifications

  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Behavioral Health Data Analytics Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Instead-of-Restraints (CIR) Program Specialist
  • Certificate in Advanced Clinical Practice in Psychiatry
  • Certified Mental Health Executive (CMHE)
  • Salesforce
  • Advanced Practice Psychiatric Nurse (APRN) Certification
  • Cisco Certified Network Associate (CCNA)

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