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Skills

  • Data entry
  • Technical troubleshooting
  • Lab usage efficiency optimization
  • Lab management and operations
  • Inventory management and asset tracking
  • Cross-functional team leadership
  • Organization
  • Data recovery
  • Customer service mentorship
  • Computer programming fundamentals

Work Experiences

  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Achieved full compliance with Austin safety standards.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Boosted student engagement by 44%.
  • Achieved zero confirmed incidents over 2019.
  • Achieved President's Club recognition.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Achieved 41% greater user satisfaction with issue resolutions.
  • Assessed the latest educational software.

Summaries

  • Six Sigma and PMP are proudly certified.
  • Supporting hardware and software issues for method computer systems is a skillful Computer Lab Instructor.
  • Adept at coordinating lab operations.
  • Effectively troubleshoots and resolves issues on its own.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Achieved results in 2020.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Competent Computer Lab Instructor with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Achieved zero confirmed breaches for 2019.

Accomplishments

  • Created and curated technical training materials for users at beginner, intermediate, and advanced levels, increasing user engagement by 81%.
  • Created self-help troubleshooting guides that resolved 20% of technical issues prior to help desk intervention, freeing up significant team capacity.
  • Recognized by President's Club for outstanding contributions in improving the operational efficiency and educational impact of the school's computer labs.
  • Documented and resolved initiative which led to metric.
  • Collaborated with internal stakeholders to assess student and faculty needs, leading to the lab offering 3+ new software tools to accommodate modern curricula.
  • Piloted an innovative lab scheduling system, reducing booking errors by 39% and improving access to shared resources.
  • Established workflows for maintaining computers and troubleshooting key issues, reducing average downtime by 18 months per incident.
  • Developed and deployed instructional materials and guides to enhance student understanding of Asana, leading to metric.
  • Led the configuration and automation of software installation procedures on 4+ lab workstations, ensuring consistent deployment across all machines.
  • Participated in a cross-functional team tasked with upgrading lab networks, resulting in a 59% boost in data transfer speeds and reliability.

Affiliations

  • National Education Technology Standards (NETS–T)
  • International Association of Administrative Professionals
  • Learning Forward (formerly National Staff Development Council)
  • Council for Education in Technology & Computing (CETC)
  • International Society for Technology in Education (ISTE)
  • Society of Women Engineers
  • Microsoft Certified Educator (MCE)
  • Jaycees
  • TEACH.org Boston
  • Technology Coaches Network (TCN)

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Network Security Specialist (CNSS)
  • CompTIA Security+
  • Scrum Master Certification (CSM)
  • Google Cloud Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Python Institute Certified Entry-Level Python Programmer (PCEP)
  • Autodesk Certified User: AutoCAD
  • Certified Wireless Network Professional (CWNP)
  • First Aid/CPR Certified

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