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Skills

  • Computer hardware maintenance
  • Staff education and training
  • Computer programming fundamentals
  • Software diagnosis
  • Cloud-based toolkit management
  • Cybersecurity Awareness Training
  • Technical documents comprehension
  • Data entry
  • Organization
  • Lab management and operations

Work Experiences

  • Conducted cybersecurity awareness seminars.
  • Collaborated with logistics to design curriculum.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Automated software installation processes.
  • Achieved President's Club recognition.
  • Actively monitored network traffic and responded to security breaches following strict category, resulting in zero confirmed incidents over 2017.
  • Achieved results within three years.
  • Achieved a 47% decrease in equipment failure rate.
  • Assessed the latest educational software.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Promotes team leadership and budget management skills that are dynamic.
  • Strengths in vendor management and workflow optimization backed up by Education and Training training.
  • Computer Lab Instructor with a 10-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Adept in supporting students and faculty with technical knowledge.
  • Computer Lab Instructor is a multi-talented Computer Lab Instructor who is consistently rewarded for planning and operational improvements.
  • Excellent workflow optimization and vendor management knowledge.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.

Accomplishments

  • Recognized by President's Club for outstanding contributions in improving the operational efficiency and educational impact of the school's computer labs.
  • Coordinated with the IT team to troubleshoot and resolve system errors, decreasing downtime events by 15%.
  • Standardized password management practices across labs in alignment with school cybersecurity goals, reducing unauthorized access attempts by 33%.
  • Developed lab policies and troubleshooting procedures that minimized service interruptions, resulting in 8 fewer support tickets annually.
  • Streamlined lab maintenance schedules using automated scripts, reducing manual intervention by 18% and extending equipment longevity.
  • Designed personalized help sessions for students struggling with Tableau, improving overall course completion rates by 57%.
  • Created self-help troubleshooting guides that resolved 20% of technical issues prior to help desk intervention, freeing up significant team capacity.
  • Conducted workshops on cybersecurity and digital literacy, mitigating security breaches and enhancing the overall digital security awareness by 34%.
  • Conducted faculty-focused training sessions, resulting in 11 staff members passing an internal tech competency exam.
  • Monitored and updated software applications across 14 lab computers to achieve optimal lab performance and compliance with department IT standards.

Affiliations

  • Lions Club
  • Digital Promise Global
  • Association for Educational Communications and Technology (AECT)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • American Marketing Association
  • Mozilla Web Literacy Leaders 2023
  • Association for Computing Machinery (ACM)
  • Rotary International

Certifications

  • Linux Professional Institute Certification (LPIC-1)
  • Certified Information Technology Professional (CITP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Google Cloud Digital Leader Certification
  • CompTIA A+ Certification
  • Google Cloud Professional Cloud Architect
  • Hewlett Packard Enterprise Certified Instructor
  • CompTIA Cloud+ Certification
  • Apple Certified Support Professional (ACSP)

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