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Skills

  • Method equipment
  • Problem resolution
  • Inventory management of medical supplies
  • Team building
  • Medical transcription workflow improvement
  • Relationship development
  • Leadership in healthcare settings
  • Supervision
  • Organization
  • Claims recovery strategies

Work Experiences

  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Coordinated schedules for 6 healthcare providers across multiple clinics in Boston, successfully reducing appointment overlap and cancellations by 15%.
  • Developed and introduced a patient follow-up protocol that decreased no-shows by 65% and improved continuity of care.
  • Developed a workflow improvement plan for medical transcription.
  • Achieved 71% growth in remote consultations.
  • Cut annual expenses by $18.
  • Achieved a 26% reduction in security incidents.
  • Collaborated with insurance companies to resolve claim disputes, recovering over $18 in denied claims within 6 months.
  • Coordinated 12 administrative tasks simultaneously while maintaining a patient satisfaction rating of 55%.
  • Contributed to improved patient trust.

Summaries

  • Completed projects ahead of schedule.
  • Medical Administration Assistant with 6 years of experience in initiative industry is meticulous.
  • Award-winning Medical Administration Assistant.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Opportunity to learn Spanish was pursued in order to improve support for process populations.
  • Achieved recovery within 9 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Comprehensive knowledge of EHR management.
  • Accomplished Medical Administration Assistant recognized with Top Performer for outstanding patient service and administrative excellence in 2017.
  • For a busy procedure practice, a capable Medical Administration Assistant capable of handling all medical administrative needs.

Accomplishments

  • Trained a team of 9 administrative staff in HIPAA compliance and confidentiality best practices, contributing to improved patient trust.
  • Reduced transposed data entry errors by 20% after implementing a double-check system for patient health records.
  • Documented and resolved initiative which led to program.
  • Implemented a phone triage system, reducing call response times by 31% and enhancing patient communication efficiency.
  • Implemented new appointment reminder system, decreasing patient no-show rate by 39% in 15 months.
  • Served as the liaison between medical providers and insurance companies, resolved claim disputes in a timely manner, improving financial reconciliation efforts by 55%.
  • Coordinated with the IT department to troubleshoot and maintain healthcare management software systems, resulting in zero loss of patient data.
  • Coordinated schedules for 13 healthcare providers across multiple clinics in Columbus, successfully reducing appointment overlap and cancellations by 64%.
  • Implemented a patient feedback system that captured satisfaction ratings and provided actionable insights, resulting in a procedural improvement rating of 82%.
  • Worked with Asana to automate patient intake forms, reducing manual data entry errors by 75%.

Affiliations

  • Freemason
  • Rotary International
  • National Healthcareer Association (NHA) - Certified in Six Sigma as of 2020
  • Association of Healthcare Administrative Professionals (AHCAP) - Attended seminars focusing on healthcare-specific administrative practices
  • National Association for Healthcare Quality (NAHQ) - Contributed to quality improvement initiatives in a healthcare setting
  • Telemedicine Association of Portland - Volunteered to assist in telemedicine program development
  • American Medical Informatics Association
  • National Association of Social Workers
  • Professional Association of Health Care Office Management (PAHCOM) - Participated in webinars on healthcare regulations
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Medical Administrative Assistant (CMAA) by process
  • Certified Health Unit Coordinator (CHUC)
  • Certified Managed Care Professional (CMCP) by the American Association of Managed Care Nurses
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • CompTIA A+ Technician
  • ServSafe

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