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Skills

  • Regulatory requirements
  • BAC screening/drug screen collection
  • Extensive medical terminology knowledge
  • Healthcare billing proficiency
  • Disease specialization proficiency
  • Bi-lingual in English and French
  • Broad medical terminology knowledge
  • Cardiac arrest response
  • Staff training and motivation
  • Practiced inpatient and outpatient caregiver

Work Experiences

  • Was in charge of the community's resident transportation.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Processed monthly department performance reports.
  • Created high-quality images for referring physicians.
  • Reviewed nursing notes to ensure that the described care and patient responses were accurate.
  • Kept track of compliance, care, and quality issues and escalated them as needed.
  • Oversaw 15 Practice Administrators of administrative staff, providing consistent coaching and mentoring to improve job efficiency.
  • Administered IV therapy, treadmill stress tests, and nerve conduction tests in the cardiac unit.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.

Summaries

  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.
  • Capable of performing program and framework procedures to aid in the evaluation of patients.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With a gift for leading by example, she excels at providing comprehensive patient care and education.
  • Experienced billing supervisor with a resourceful and adaptable approach to solving both simple and complex problems.
  • Project management in framework settings and project management in stakeholder engagement settings.
  • Medical Assistant with a strong work ethic and excellent interpersonal skills.
  • Patient Registrar with 9 years of experience in a healthcare office and administrative expertise.
  • Patient-centered, with a passion for process healthcare and experience working in interdisciplinary teams to assist patients in achieving and maintaining their care goals.
  • Deadline-driven

Accomplishments

  • Improved overall patient care flow by instituting better coordination between clinical and administrative teams, reducing patient throughput time by 46%.
  • Designed an internal process for health insurance appeals, resulting in an increased success rate in claim approvals by 63%.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.
  • Developed and executed a staff retention program, decreasing turnover by 48% and increasing overall team morale.
  • Clinical Skills: Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Patient Care: Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to standard patients in initiative environment.
  • Documentation: Documented patient information obtained from intake interviews.
  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Initiated a patient care satisfaction survey, using results to drive improvements resulting in a 61% increase in service satisfaction ratings.

Affiliations

  • Earned the Professional in Human Resources (PHR) certification in 2017 to improve HR compliance protocols and personnel management.
  • Obtained Certified Medical Administrative Assistant (CMAA) rights through the National Healthcareer Association (NHA), improving front-office operations.
  • Affiliated with the National Association of Medical Staff Services (NAMSS), attending workshops focused on managing medical staff training and credentialing.
  • Member of the Medical Group Management Association (MGMA) since 2016, participating in continuing education initiatives and annual conferences.
  • Participated in American Association of Healthcare Administrative Management (AAHAM) forums, focusing on optimizing billing cycles and reducing disputes.
  • Earned the Certified Administrator in Surgery (CASC) credential, demonstrating advanced expertise in surgical practice administration.
  • Member of the National Association of Healthcare Access Management (NAHAM) since 2021, addressing challenges in patient registration and revenue cycle.
  • Active member of the Healthcare Financial Management Association (HFMA), collaborating with peers on strategies for healthcare organization cost reduction.
  • Completed training with the Institute for Healthcare Improvement (IHI) in 2022, gaining expertise in patient safety and quality improvement.
  • Enrolled in a continuing education program with the American Medical Billing Association (AMBA), specializing in billing cycle best practices.

Certifications

  • Basic Life Support (BLS)
  • Certified Nurse Practitioner
  • CNA
  • Certified Public Accountant (CPA)
  • Certified Home Health Aide
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Advanced Cardiac Life Support (ACLS)
  • AHA Healthcare Provider CPR

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