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Skills

  • Administrative support
  • Transcription and dictation
  • Payroll and budgeting
  • Operations management
  • Workflow planning
  • Office management
  • Music showcase training
  • Excellent communication
  • Office administration
  • Customer satisfaction

Work Experiences

  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
  • Created a new data management system that reduced data retrieval time by 6%.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $5.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Provided expert clerical support to over 12 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Kept track of how much program supplies were being used and contacted vendors to place new orders.

Summaries

  • Offering 6 years of experience in customer relations management.
  • Church Secretary is a dependable and enthusiastic Church Secretary with 12 years of front desk management experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Knowledgable in a variety of design and testing methodologies.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Design and development of successful process embedded software applications in the past.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Proven track record of updating offices and increasing overall productivity.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Solved
  • Identified
  • Documented
  • Assisted in organizing annual fundraising efforts, contributing to exceeding donation targets by 31%.
  • Consulted
  • Collaborated with team of 9 in the development of category.
  • Designed and implemented a new appointment scheduling system, reducing scheduling discrepancies by 60%.
  • Created

Affiliations

  • National Association of Christian Church Administrators (NACCA)
  • Christian Leadership Alliance (CLA)
  • Church Public Relations and Communications Society
  • National Association of Ministry and Business Administration
  • Jaycees
  • Regional Church Office Professionals Network
  • Event Planning and Ministry Leadership Group
  • Society of Women Engineers
  • Professional Administrators of Religious Education (PARE)
  • Church Network (formerly NACBA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Excel for Church Secretaries (Online Training) Tableau, 2016
  • Basic Church Secretary Certification Program Meridian, 2017
  • Human Resources Management for Church Leaders Cedar Works, 2021
  • Certificate in Religious Facility Budgeting Ironclad Systems, 2023
  • Certified Fundraising Executive (CFRE) - CFRE International
  • Project Management Professional (PMP)
  • Certified Church Facility Manager (National Association of Church Facility Managers)
  • Certified Church Safety and Operations Manager (CSOM) 2021
  • Cisco Certified Network Associate (CCNA)

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