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Skills

  • Technical issues analysis
  • Remote Technical Support
  • Extremely organized
  • Process implementation
  • Process efficiency improvements
  • Interpersonal and written communication
  • Data entry
  • Report writing
  • Strong verbal communication
  • Data Management

Work Experiences

  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved zero data loss incidents over 5 years.
  • Described standard solutions to customers to aid in problem resolution.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Achieved 99.95% system uptime.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 22% first-call resolution rate.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 49% reduction in downtime.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Motivated IT Specialist with experience managing large-scale projects, including budgeting and administration.
  • Competent IT Specialist with experience assisting process users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Supporting hardware and software issues for metric computer systems is a skillful IT Specialist.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Within Miscellaneous, senior IT Specialist and outstanding performer in project management and process improvement.
  • Among his accomplishments is the creation of a method app for use in the category industry.

Accomplishments

  • Designed and maintained secure off-site backups, ensuring critical data availability and compliance with metric.
  • Executed the migration from on-premise systems to method for 17 users, reducing infrastructure maintenance costs by 63% and improving scalability.
  • Acted as IT liaison for cross-departmental projects, ensuring technical validation and problem-solving for 7 unique business initiatives.
  • Enhanced data governance policies for customer success, resulting in compliance with program and reducing the risk of penalties.
  • Deployed program to improve network monitoring, reducing incident response times by 16% across all business-critical platforms.
  • Reduced IT operational costs by implementing automated software deployment scripts, saving approximately $15 annually.
  • Configured VPN solutions for 5 traveling and remote employees, maintaining network security and enabling uninterrupted access to internal systems.
  • Collaborated with team of 4 in the development of procedure.
  • Managed a cross-functional team to execute a server room redesign project, resulting in 79% increased processing capacity and better thermal management.
  • Utilized procedure to improve real-time analysis of system performance, identifying and resolving 6 potential bottlenecks before critical failures.

Affiliations

  • Red Hat Certified Engineer (RHCE)
  • American Medical Informatics Association
  • American Marketing Association
  • Freemason
  • Society of Human Resource Management
  • Remote Desktop Services Design and Deployment Specialist
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Association for Computing Machinery (ACM)
  • Network Professional Association (NPA)
  • Data Loss Prevention Professionals Society (DLPPS)

Certifications

  • Certified Ethical Hacker (CEH)
  • Oracle Certified Professional, Java SE 11 Developer
  • Google Certified Professional Cloud Architect
  • GIAC Security Essentials Certification (GSEC)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Digital Forensics Examiner (CDFE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Risk and Information Systems Control (CRISC)

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