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Skills

  • Chart pulling
  • Attention to detail in documentation
  • Implementation of intake guidelines
  • Regulatory compliance
  • Interpreting physician orders
  • Budgets
  • Team building
  • Continuous improvement methodologies
  • Risk mitigation strategies
  • Data consistency standardization

Work Experiences

  • Coordinated intake across multiple locations, ensuring consistent patient communication and accurate data collection in Columbus.
  • Audited intake records periodically to ensure data accuracy and compliance with system, resulting in zero internal compliance violations for 15 consecutive quarters.
  • Closed gaps in the intake process.
  • Achieved metrics for 2023.
  • Audited intake records periodically.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Aligned policies with Mental Health standards.
  • Adjusted intake procedures.
  • Conducted periodic data audits to verify the completeness and accuracy of intake information, resulting in a 39% reduction in discrepancies.
  • Explained treatment plans and payment options.

Summaries

  • 5 years of experience as a patient service representative.
  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Dedicated to improving patient satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.
  • Within Mental Health, senior Central Intake Specialist and outstanding performer in client relations and project management.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Central Intake Specialist offering strong expertise in cross-functional collaboration and intake process management, reducing paperwork delays by 20% and freeing up 42% of staff time through streamlined workflows.
  • Achieved a 56% reduction in lost documentation.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.

Accomplishments

  • Developed a new intake logging system using HubSpot, improving patient intake processing by 37% and reducing staff overtime by system weekly.
  • Collaborated with team of 4 in the development of standard.
  • Led a process improvement initiative that reduced intake backlog by 50% within the first 6 months.
  • Reviewed all intake documents for accuracy and compliance with framework, preventing 6 potential audit issues over three years.
  • Contributed to the digital migration of intake records, decreasing paperwork redundancy by 53% and enhancing ease of access for operations.
  • Implemented daily automated workflows in Microsoft Excel that reduced intake processing time by 44%, improving patient flow during peak hours.
  • Successfully cross-trained a team of 15 administrative staff members, ensuring seamless intake operations during high-volume periods, resulting in 18% higher throughput.
  • Collaborated with cross-functional teams to streamline patient intake, reducing processing time by 27% and increasing department efficiency.
  • Audited and maintained detailed records to ensure compliance with metric, contributing to zero audit findings for 5 consecutive years.
  • Facilitated ongoing internal training workshops on updated protocols, increasing staff compliance by 45% with new intake procedures.

Affiliations

  • American Marketing Association
  • Toastmasters
  • Hospitals Development Network (HDN)
  • Professional Association for Healthcare Office Management (PAHCOM)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Society of Human Resource Management
  • International Council of Nurses
  • National Association of Social Workers
  • American Society of Safety Professionals
  • International Association of Privacy Professionals (IAPP)

Certifications

  • Certified Public Accountant (CPA)
  • HIPAA Compliance Certification - Vantage
  • Certified Healthcare Access Manager (CHAM)
  • Accredited Case Manager (ACM)
  • Certified Medical Insurance Specialist (CMIS)
  • Medical Office Administration Certification - Brightline
  • Cisco Certified Network Associate (CCNA)
  • Certified HIPAA Professional (CHP)
  • Certified Case Management (CCM)
  • Certified Business Analysis Professional (CBAP)

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