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Skills

  • Relationship development
  • Regulatory compliance
  • System updates
  • Cross-functional team collaboration
  • Budgets
  • Project organization
  • Process improvement
  • Medical insurance verification
  • Data consistency standardization
  • Payment collection

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Collected copayments and kept track of my finances on a daily basis.
  • Looked for industry trends on social media and through online sources.
  • Used Asana to make appointments.
  • Conducted periodic data audits to verify the completeness and accuracy of intake information, resulting in a 39% reduction in discrepancies.
  • Built rapport with patients during intake, scoring 6 out of 2 on customer experience metrics for 2019.
  • Achieved higher satisfaction scores in follow-up surveys.
  • Achieved a 22% reduction in discrepancies.
  • Achieved recognition in 2017.
  • Adjusted intake strategies based on seasonal changes, ensuring optimal staff allocation and reducing missed intakes by 49%.

Summaries

  • Achieved a 80% increase in first-pass claim approvals.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Central Intake Specialist with demonstrated success in reducing intake response times for urgent cases by 7 minutes through streamlined guidelines and cross-department coordination. Committed to maintaining patient care continuity.
  • Within Mental Health, senior Central Intake Specialist and outstanding performer in client relations and project management.
  • Adept at collaborating with cross-functional teams.
  • Achieved 42% fewer manual entry errors.
  • A motivated Central Intake Specialist with a strong background in reducing denied claims by $39,000 annually through meticulous verification processes. Known for quickly resolving patient insurance issues and ensuring accurate intake data.
  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Adept Central Intake Specialist with superb organizational and problem-solving skills. Implemented an electronic document management system that reduced handoffs and eliminated 73% of manual delays.
  • Complete patient education is a success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined intake procedures by introducing digital forms, which decreased patient waiting time by 83%. The new process cut paper usage by 5 %.
  • Implemented daily automated workflows in Microsoft Excel that reduced intake processing time by 44%, improving patient flow during peak hours.
  • Worked with program on claim verifications, reducing claim denials by $159,000 annually and improving overall patient satisfaction.
  • Facilitated ongoing internal training workshops on updated protocols, increasing staff compliance by 45% with new intake procedures.
  • Collaborated with team of 4 in the development of standard.
  • Reviewed all intake documents for accuracy and compliance with framework, preventing 6 potential audit issues over three years.
  • Successfully resolved 12 insurance claim issues by collaborating with method, resulting in a 48% reduction in denied claims.
  • Collaborated with marketing on longitudinal studies about streamlining patient intake methods, leading to Outstanding Service Award recognition in 2019.
  • Worked closely with program to optimize patient flow, reducing intake-related delays by 79% and improving efficiency during peak operational times.

Affiliations

  • International Association of Administrative Professionals
  • American Public Health Association (APHA)
  • Society of Human Resource Management
  • Association for Healthcare Documentation Integrity (AHDI)
  • American Medical Informatics Association
  • Lions Club
  • American Health Information Management Association (AHIMA)
  • National Association of Healthcare Access Management (NAHAM)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Association for Clinical Documentation Integrity Specialists (ACDIS)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Revenue Cycle Executive (CRCE)
  • Certified Intake Specialist Meridian
  • Lean Six Sigma Green Belt Harbor & Co.
  • Certified Public Accountant (CPA)
  • Interpersonal Communication Strategies for Healthcare Professionals Summit Group
  • Certified Healthcare Access Manager (CHAM)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Quality (CPHQ)

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