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Skills

  • Conflict Resolution and Client Negotiation
  • Policies and procedures implementation
  • Process improvement
  • Customer relationship management
  • Account development
  • Product promotions
  • Problem resolution
  • Route planning and optimization
  • Relationship development
  • Troubleshooting and problem resolution

Work Experiences

  • Completed 11+ daily deliveries of Adobe Creative Suite.
  • Conducted thorough market research on competitors to adjust pricing strategy, leading to a 78% growth in Salesforce sales.
  • Balanced high customer demand with efficient delivery routes.
  • Achieved 59% sales growth over three years by identifying upselling opportunities and promoting new product lines.
  • Delivered 16+ presentations to demonstrate the value of ServiceNow to key decision-makers at customer sites.
  • Built strong client relationships.
  • Achieved a 82% repeat business rate.
  • Delivered personalized solutions to 4 corporate clients, significantly enhancing their on-site operations.
  • Conducted thorough market research on competitors.
  • Addressed customer issues right away to ensure a quick resolution.

Summaries

  • Achieved 71% year-on-year sales growth by implementing market-driven pricing strategies and staying ahead of competitors with targeted research and analysis.
  • Achieved 23% year-on-year sales growth.
  • Expert at selling SAP to specific types of customers and adept at maintaining long-term relationships to fuel growth.
  • Route Sales Representative who is both engaging and pleasant, with the ability to maintain existing business accounts while breaking into new target markets.
  • Route Sales Associate is a multi-talented Route Sales Associate who is consistently rewarded for planning and operational improvements.
  • A first-rate team member who excels in sales and delivery.
  • Intelligent, quick learner memorizes delivery areas, locates destinations, and explains the most up-to-date product information quickly.
  • Marketing-savvy individual with experience working for a number of well-known program companies in budget management and strategic planning.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Service-oriented and not afraid to take on difficult tasks.

Accomplishments

  • Resolved product issue through consumer testing.
  • Shaped optimal delivery schedules, reducing idle time by 79%, which resulted in improved service delivery and reduced costs.
  • Implemented risk mitigation processes that reduced customer complaints by 54%, minimizing operational disruptions.
  • Expanded product placement opportunities by negotiating front-aisle displays at 13 client locations, resulting in a 45% growth in sales.
  • Consistently met customer delivery windows, achieving a 43% on-time delivery rate.
  • Processed and fulfilled 11 orders daily with 45% accuracy, improving operational efficiency and client satisfaction.
  • Integrated feedback from customers into sales and delivery processes, improving service satisfaction by 58%.
  • Identified and capitalized on upsell opportunities with existing clients, leading to a 33% increase in average order value.
  • Collaborated with team of 12 in the development of system.
  • Introduced new delivery technologies, increasing order accuracy and efficiency by 76%.

Affiliations

  • Institute for Supply Management (ISM)
  • American Sales and Management Association (ASMA)
  • Sales and Marketing Executives International (SMEI)
  • Wholesale and Distribution Association (WDA)
  • Customer Service Institute of America (CSIA)
  • National Fleet Management Association (NAFA)
  • Association of Energy Engineers (AEE) - Fleet Management Chapter
  • National Urban League Young Professionals (NULYP) - Business Development Track
  • American Society of Safety Professionals
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Inside Sales Professional (CISP)
  • Certified Strategic Account Manager (CSAM)
  • Certified Consumer Behavior Analyst
  • Certified Public Accountant
  • Certified Demand Planner by Summit Group
  • Dale Carnegie Sales Training Certification
  • Certified Retail Store Manager through Beacon Labs
  • Certified Product Trainer (CPT) through Northwind

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