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Skills

  • Deductive reasoning
  • Data presentation and visualization
  • Project organization
  • Active listening
  • Continuous Improvement Mindset
  • Emotional Intelligence (EQ)
  • Problem resolution
  • Process improvement
  • Organization
  • Instructional design

Work Experiences

  • Authored and implemented a comprehensive facilitator guide, leading to standardization across 13 locations and improved overall quality ratings.
  • Achieved a 44% increase in participant engagement.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adopted across 14 departments.
  • Achieved method ahead of schedule.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with external consultants to develop a comprehensive training program for new facilitators, improving overall effectiveness by 24% at Brightline.
  • Oversaw the delivery of metric project by category team, which resulted in standard.
  • Achieved higher results in learner satisfaction.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted training needs assessments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished Lead Facilitator with extensive experience.
  • Achieved a 36% reduction in meeting times.
  • Collecting supporting data, drafting and reporting comprehensive documentation, and leading agreements to resolve complex problems are all skills that I have.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted team morale.
  • Accomplished Lead Facilitator recognized for facilitating workshops.
  • Adept at fostering collaboration.

Accomplishments

  • Developed a custom facilitator evaluation framework, improving facilitator effectiveness scores by 74% over 18 months.
  • Designed and implemented a workshop on performance reporting, achieving a 35% increase in knowledge retention among participants.
  • Facilitated the launch of Tableau by aligning stakeholders across 16 departments, reducing project delays by 18 months.
  • Facilitated cross-functional workshops focusing on data analysis, successfully aligning objectives and reducing strategic miscommunications by 19%.
  • Built and led a team of facilitators responsible for delivering performance reporting-based training, achieving a 21% higher completion rate than previous programs.
  • Conducted thorough training needs assessments, ensuring curriculum was tailored to the needs of 12 teams, leading to a initiative in productivity improvements.
  • Collaborated with senior management to facilitate leadership development programs for 16 leaders, resulting in a 42% increase in leadership bench strength.
  • Led the facilitation of 6 workshops, resulting in a 21% improvement in participant engagement and feedback.
  • Revamped facilitation tools and materials to support virtual training delivery, increasing participant completion rates by 23% during remote sessions.
  • Routinely employed strategic communication techniques to improve stakeholder engagement and align workshop objectives within the past year.

Affiliations

  • OD Network - Organization Development Network
  • Employee Engagement Practitioner Association
  • Academy for Academic Leadership (AAL)
  • American Society of Safety Professionals
  • Toastmasters
  • National Association of Workforce Development Professionals (NAWDP)
  • Academy of Communication in Healthcare (ACH)
  • Society for Human Resource Management (SHRM)
  • Society for Organizational Learning (SoL)
  • Learning & Development Professionals Group

Certifications

  • Leadership Coaching Certification - Phoenix
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP by Project Management Institute)
  • Project Management Professional (PMP)
  • Six Sigma Certification (Green Belt/Black Belt)
  • Digital Trainer Certification by ATD
  • Accredited Practitioner Coach - International Coach Federation (ICF)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • CompTIA Security+

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