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Skills

  • Installation and repair coordination
  • Customer service excellence
  • Workflow Optimization
  • Business operations
  • First Aid/CPR
  • Accounting familiarity
  • Organization
  • Conflict resolution and mediation
  • 24/7 technical support
  • Relationship development

Work Experiences

  • Decreased safety violations by 4%.
  • Achieved a 15% improvement in compliance.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Achieved a 37% discount on service agreements.
  • Collaborated with third-party service providers to optimize equipment leasing contracts, reducing costs by $6 over 5 months.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Collaborated with cross-functional teams on office renovations.
  • Achieved a 20% reduction in utility costs.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.

Summaries

  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Within Miscellaneous, senior Site Service Specialist and outstanding performer in budget management and quality assurance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 16% reduction in downtime.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Achieved cost reductions.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.

Accomplishments

  • Utilized data from monthly performance metrics to optimize staff allocation, boosting operational efficiency across 12 facilities by 50%.
  • Reduced utility expenses by 84% through the implementation of energy-efficient lighting and HVAC systems at the Columbus facility.
  • Led the upgrade of outdated electrical wiring systems, maintaining project deadlines while staying 84% under budget.
  • Managed 15-person team responsible for performing monthly inspections, ensuring compliance with process.
  • Standardized repair protocols for ServiceNow, reducing average time-to-repair by 84% and minimizing recurring equipment failures.
  • Drafted comprehensive incident reports for 16 service issues, enabling root-cause analysis and reducing repeated outages by 43%.
  • Devised an automated site observation checklist that reduced manual reporting time by 17 hours per week and increased data accuracy.
  • Developed comprehensive preventive maintenance schedules for 16 locations, minimizing system downtime by 39%.
  • Established a new contractor approval workflow, decreasing project delays for on-site work by 6 days.
  • Resolved product issue through consumer testing.

Affiliations

  • Facilities Engineering Management Association (FEMA)
  • International Association for Facility Management (IAFM)
  • American Marketing Association
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Jaycees
  • Building Owners and Managers Association (BOMA)
  • American Society of Safety Professionals
  • Project Management Professional (PMP) Certification

Certifications

  • Project Management Professional (PMP) - issued by PMI
  • Unified Facilities Criteria (UFC) Certification in Miscellaneous
  • Conflict Resolution and Negotiation Certification – Northwind
  • Certified Professional in Supplier Diversity (CPSD) - ISM
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • CompTIA Security+
  • LEED Green Associate (LEED GA) - U.S. Green Building Council

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