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Skills

  • Building systems monitoring
  • Filing and data archiving
  • Data-driven decision making
  • Customer service
  • Business operations
  • Workflow Optimization
  • Supervision
  • Sage 50 US
  • Vendor relationship management
  • System equipment

Work Experiences

  • Achieved a 20% reduction in emergency repairs.
  • Conducted site inspections for OSHA compliance.
  • Designed an employee feedback mechanism for service issues, enabling team members to report concerns more efficiently and leading to a 31% increase in problem resolution rates.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Achieved a 29% reduction in redundant service calls.
  • Achieved a 15% improvement in compliance.
  • Achieved 17 consecutive months without a reportable incident.
  • Achieved a 44% decrease in reported hygiene violations.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Achieved results within the first 10 months.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Offering a 13 background as well as exceptional stakeholder engagement and project management abilities.
  • Accomplished Site Service Specialist with a demonstrated ability to reduce building maintenance costs through strategic vendor management, preventive maintenance plans, and asset tracking.
  • Clear understanding of vendor management and workflow optimization as well as client relations training.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing technician teams.
  • Adhered to budgetary constraints in facility operations.
  • Within Miscellaneous, senior Site Service Specialist and outstanding performer in budget management and quality assurance.
  • Achieved 38% in vendor contract savings.

Accomplishments

  • Slashed downtime during emergency repairs by 13 hours through streamlined communication channels with external contractors.
  • Enabled seamless collaboration between 2 contractors and internal staff to complete a major site overhaul, saving 71% on projected labor costs.
  • Led troubleshooting sessions for critical electrical systems, restoring functionality in 18 hours during high-priority outages.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instrumentally contributed to site audit preparations, helping achieve successful certification in method for 4 consecutive years.
  • Overhauled calibration processes for framework, decreasing equipment failure rates by 22% within the first 6 months.
  • Collaborated with team of 13 in the development of process.
  • Standardized repair protocols for ServiceNow, reducing average time-to-repair by 84% and minimizing recurring equipment failures.
  • Managed 15-person team responsible for performing monthly inspections, ensuring compliance with process.
  • Facilitated periodic safety drills across 17 facilities, ensuring readiness for emergency situations and improving evacuation speeds by 37%.

Affiliations

  • Operations Management Association (OMA)
  • International Facility Management Association (IFMA)
  • Toastmasters
  • National Institute of Building Sciences (NIBS)
  • Occupational Safety and Health Administration (OSHA) Certification OSHA
  • Certified Administrative Professional (CAP)
  • Project Management Professional (PMP) Certification
  • International Association for Facility Management (IAFM)
  • Energy Star Certification for Building and Plants
  • American Marketing Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified HVAC Designer (CHD) - issued by ASHRAE
  • Certified Forklift Operator - Ironclad Systems
  • CompTIA Network+
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Facilities Management Professional (FMP) - issued by IFMA
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Building Operations Certification - Raleigh

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