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Skills

  • Adaptability in Fast-paced Environments
  • Competitive market analysis
  • MS Office
  • Supervision
  • Client Retention Strategies
  • Stocking and replenishing
  • Budgets
  • Escalation management
  • Customer issue resolution
  • Communications

Work Experiences

  • Achieved a 70% improvement across multiple key metrics.
  • Assisted in launching Power BI.
  • Collaborated with field sales teams.
  • Met sales and service targets of $6 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Developed and maintained relationships with over 17 key clients, contributing to a 43% annual growth in recurring business.
  • Decreased onboarding time for new hires by 71%.
  • Developed and maintained relationships with over 3 key clients.
  • Coordinated sales activities across 9 regions, ensuring timely alignment of strategy and communication that increased deal closure rates by 52%
  • Acquired 14 new customers, resulting in 9% revenue for the team.
  • Developed in-depth product training modules that decreased onboarding time for new hires by 68%, enhancing team productivity.

Summaries

  • Achieved a 33% win rate.
  • Within Miscellaneous, senior Sales Support Executive and outstanding performer in team leadership and stakeholder engagement.
  • Experienced Sales Assistant with 11 years in the retail industry.
  • Achieved a significant increase in upsell opportunities.
  • Accomplished Sales Support Executive leveraging competitive market analysis for improved sales positioning. Provided key insights that contributed to $4 in incremental revenue in the Workday category.
  • Accurately processed orders totaling $12.
  • Excellent communicator and key contributor to hiring processes, ensuring that teams are filled with highly qualified candidates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Action-oriented Sales Support Executive.

Accomplishments

  • Coordinated with logistics and warehouse teams to ensure timely deliveries, reducing shipping delays by 59%.
  • Collaborated with sales and marketing to drive 15 event campaigns, resulting in 36% improvement in lead generation for 2018.
  • Monitored competitor activity and provided insights to the sales team, helping to strategically counter competitive threats and secure 12 key accounts.
  • Maintained relationships with key corporate clients, leading to 78% growth in recurring revenue.
  • Developed strategic reports using Salesforce CRM to provide actionable insights, increasing overall sales team productivity by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed an inbound lead system via CRM tools, significantly improving response time and conversion rates by 73%.
  • Provided technical sales support across 6 key projects, leading to a 35% increase in customer satisfaction.
  • Established a documentation process for client feedback integration, leading to product optimizations and a 76% improvement in customer retention.
  • Tracked and analyzed sales performance data, identifying trends that improved resource allocation and contributed to a 22% profit margin expansion.

Affiliations

  • Member of International Association of Salesforce Users (IASU)
  • Institute of Sales & Marketing Management (ISMM)
  • Society of Women Engineers
  • Salesforce Trailblazer Community Group
  • Association of Professional Sales (APS) Membership
  • Business Networking International (BNI) Chapter Austin Member
  • Project Management Institute (PMI) for Sales Operations
  • Certified Sales Support Specialist (CSSS) Certification Organization
  • Member of National Association of Women Sales Professionals (NAWSP)
  • International Association of Administrative Professionals

Certifications

  • ITIL Foundation Certification method
  • Microsoft Power BI Data Analyst Associate
  • Advanced Customer Support Certification
  • Certified Salesforce Platform App Builder
  • Certified ScrumMaster (CSM)
  • Apple Certified Associate (ACA)
  • Certified Email Marketing Specialist ServiceNow
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Client Relationship Management Certification – Cedar Works

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