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Skills

  • Project organization
  • Business operations
  • Team management
  • Process improvement
  • Solution selling
  • Competitive market analysis
  • Conflict resolution
  • Point of sale knowledge
  • Escalation management
  • Operational improvement

Work Experiences

  • Based on frequent customer feedback.
  • Assisted with the preparation of internal sales reports and provided administrative support to sales staff.
  • Acknowledged for organizational excellence.
  • Analyzed historical sales performance.
  • Designed a comprehensive sales support training program.
  • Contributed to a 56% higher conversion rate.
  • Coordinated with the marketing department to generate effective sales collateral used by the sales team, contributing to a 56% higher conversion rate.
  • Achieved a 85% increase in sign-ups.
  • Achieved a 80% first-response success rate.
  • Achieved contract renewals over 18 months.

Summaries

  • Achieved a 22% increase in positive responses.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Manage all tasks with a high level of efficiency and precision.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Capable of increasing revenue through solution-based sales techniques.
  • Adept at improving client satisfaction.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Action-oriented Sales Support Executive capable of managing CRM tools, reporting, and client interactions. Improved time management across the team by 82% after successfully deploying a new CRM platform.
  • Within Miscellaneous, senior Sales Support Executive and outstanding performer in team leadership and stakeholder engagement.
  • Experienced Sales Assistant with 11 years in the retail industry.

Accomplishments

  • Coordinated with logistics and warehouse teams to ensure timely deliveries, reducing shipping delays by 59%.
  • Managed an inbound lead system via CRM tools, significantly improving response time and conversion rates by 73%.
  • Resolved customer inquiries and issues with a 19% same-day response rate, improving client retention by 55%.
  • Assisted in drafting sales proposals and client presentations, directly contributing to closing deals worth $7.
  • Analyzed sales trends and performance metrics to identify areas for improvement, resulting in a 33% increase in sales revenue over several months.
  • Supported business development initiatives by preparing sales presentations that contributed to securing 11 new clients.
  • Conducted competitive market analysis for SAP, positioning the company as a leader in the space, resulting in a $16 revenue increase.
  • Performed order screens and verifications across 9+ clients, achieving a 39% improvements in accuracy and on-time delivery.
  • Supported cross-functional teams by preparing sales data reports, which helped secure 18 new enterprise accounts.
  • Generated weekly sales reports and presented findings to leadership, which directly influenced system.

Affiliations

  • Inside Sales Professionals Association (ISPA)
  • Rotary International
  • Association of Information Technology Professionals
  • Data-Driven Sales Strategies Forum 2015 Attendee
  • Association of Professional Sales (APS) Membership
  • Salesforce User Group Member, Chicago
  • Member of International Association of Salesforce Users (IASU)
  • Sales Support Executive Council Portland Chapter
  • Association for Supply Chain Management (APICS)
  • Jaycees

Certifications

  • Project Management Professional (PMP)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Salesforce Sales Cloud Consultant Certification
  • Certified Customer Success Manager (CCSM)
  • Certified Email Marketing Specialist ServiceNow
  • Google Analytics Certification
  • Sales Enablement Practitioner Certification
  • Certified Salesforce Platform App Builder
  • Predictive Analytics Certified Expert

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