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Skills

  • Client communication and follow-ups
  • Operational improvement
  • Junior staff training and mentorship
  • Detail-oriented document processing
  • Process equipment
  • Client satisfaction monitoring
  • Cross-Department Training
  • Business operations
  • Project organization
  • Strategic planning

Work Experiences

  • Assisted in drafting departmental guidelines, ensuring alignment with company policy and improving adherence by 74%.
  • Completed projects 10 days early.
  • Administered office budgets.
  • Coordinated room bookings.
  • Organized and prepared procedure reports for submission to Clerical Floaters using category and metric data.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assisted in updating company-wide databases, ensuring compliance with both internal and external data policies and regulations.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Assisted in updating company-wide databases.

Summaries

  • Flexible Clerical Floater with 17 years of experience in process office environments.
  • Knowledgeable in the use of common office equipment and initiative software.
  • Capable Clerical Floater with 8 years of program office support experience.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Achieved faster project completion.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved zero discrepancies in handling sensitive information.
  • Individual with stakeholder engagement who is active and well-educated.
  • Adept at improving workflow efficiencies.

Accomplishments

  • Resolved product issue through consumer testing.
  • Maintained an error-free data entry ratio in managing sensitive information using Power BI, contributing to improved accuracy by 37%.
  • Handled the procurement and maintenance of office supplies, streamlining inventory tracking to decrease monthly shortages by 53%.
  • Organized department-wide event for 2 participants, ensuring effective area setups and fulfilling all logistical requirements.
  • Improved typing efficiency, maintaining an average WPM of 9 while delivering accurate and timely execution of assigned tasks.
  • Managed multiple phone lines and directed calls to respective departments, reducing missed calls by 56%.
  • Documented and resolved system which led to process.
  • Efficiently implemented electronic filing systems using QuickBooks, leading to improved document accessibility and reducing retrieval time by 55%.
  • Managed the scheduling and planning of 13 internal meetings per week, increasing collaboration and time efficiency between departments.
  • Distributed and coordinated day-to-day emails, increasing internal response rates by 83% and improving departmental efficiency.

Affiliations

  • American Business Women's Association (ABWA)
  • National Association of Social Workers
  • Toastmasters
  • Certified Office Manager (COM) - AOMI Certification
  • Rotary International
  • Society of Women Engineers
  • Certified Office Professional Program - Northwind
  • Administrative Assistant Networking Group (AANG)
  • Administrative Assistants Society (AAS)
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Microsoft Excel Certification – 2015
  • Apple Certified Associate (ACA)
  • Certified Expense Management Specialist (CEMS) – framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SAP Payroll Processing Certification – 2024
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)

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