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Skills

  • First Aid/CPR
  • Project organization
  • Client relationship building
  • Incident reporting & escalation
  • Recovering vehicles
  • Traffic law adherence
  • Team building
  • Commercial Driver's License (CDL) knowledge
  • Customer concern resolution
  • Defensive driving techniques

Work Experiences

  • Removed and unloaded packages for customer deliveries from metric trucks with extreme caution to avoid damage to the goods.
  • Collaborated with warehouse staff.
  • Collaborated with maintenance staff.
  • Sent invoices, collected payments, and reconciled accounts with shippers every day.
  • Actively listened to client needs.
  • Collaborated with warehouse staff to reconcile load discrepancies, avoiding 9 in potential losses for 2015.
  • Preventive maintenance checks and basic vehicle repairs were completed by me.
  • Achieved flawless 3 inspections.
  • Operated with caution and skill to avoid accidents and delays.
  • Achieved this over 8 years.

Summaries

  • Class B Driver with 2+ years of experience in transportation and exceptional route planning skills.
  • Tow truck operator with extensive experience in completing voluntary and involuntary tows in a timely and safe manner.
  • Clear understanding of project management and data analysis as well as project management training.
  • Achieved 3% on-time accuracy.
  • Achieved 11% fewer delays.
  • Achieved a 13% reduction in safety violations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved annual savings of $139,000 through strategic route optimizations.
  • Veteran metric driver who is committed to delivering packages on time.
  • Within Miscellaneous, senior Class B Driver and outstanding performer in project management and process improvement.

Accomplishments

  • Handled hazardous materials deliveries in accordance with method, ensuring safe transport and compliance with legal requirements.
  • Documented and resolved category which led to process.
  • Passed random and scheduled vehicle inspections with 3% compliance, contributing to a decrease in overall vehicle downtime.
  • Received Employee of the Year for exemplary service and maintaining a 12% on-time delivery rate during peak business periods, such as initiative.
  • Improved on-site customer interaction and delivery process, resulting in increased business from Ironclad Systems and a 61% increase in sales.
  • Trained 6 new drivers in vehicle operation and safety standards, significantly improving team performance.
  • Maintained detailed and accurate logbooks, reducing record-keeping errors by 52% and ensuring compliance with Federal Motor Carrier Safety Regulations (FMCSA).
  • Successfully completed over 2 on-time deliveries per month, ensuring customer satisfaction and contributing to repeat business.
  • Assisted customers in handling complex invoices during deliveries, reducing billing errors by 31% and improving overall payment processing times.
  • Ensured full compliance with Department of Transportation (DOT) regulations, reducing audit penalties by 63%.

Affiliations

  • Road Safety Coalition Involvement 2017
  • National Freight Advisory Committee Participant
  • American Society of Transportation and Logistics (ASTL)
  • Certified Driver Trainer (CDT) through North American Transportation Management Institute (NATMI)
  • National Safety Council (NSC) – Defensive Driving Certification
  • Association for Computing Machinery
  • Federal Motor Carrier Safety Administration (FMCSA) Engagement
  • Emergency Vehicle Operator Course (EVOC) Certification
  • International Association of Administrative Professionals
  • Commercial Vehicle Operators Registration (CVOR) Certification

Certifications

  • Commercial Driver’s License (CDL) Class B
  • OSHA 30-Hour General Industry Certification
  • Load Securement Certification (FMCSA Standards)
  • Criminal Background Clearance Illinois
  • Introduction to Road Traffic Incident Management Certificate
  • Basic Spill Response Certification
  • Certified in Transportation and Logistics (CTL) by ASTL
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • First Aid and CPR Certification

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