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Skills

  • Project organization
  • Adobe Flash expert
  • Python and Ruby proficient
  • Data backup and retrieval
  • Supplier relationship management
  • Metric equipment
  • Device Installation
  • Business operations
  • Brand development
  • Diagnostics and repairs

Work Experiences

  • Set up and programmed devices, as well as educating customers on how to use them.
  • Checked existing equipment for functionality, diagnosing issues quickly and accurately to provide comprehensive solutions.
  • Used Asana to calibrate newly installed and repaired equipment based on customer needs and package plans.
  • Exceeded goals by 9% by upselling new products to existing and new customers.
  • Raised the stakes.
  • Worked with a web developer to complete a proof-of-concept thin-client web framework for enterprise intelligence applications under a tight deadline.
  • Categorized
  • Set up in-home devices, programmed settings, and taught customers how to operate them.
  • Set up devices' internet connections, routers, and wireless access.
  • Managed

Summaries

  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Articulate
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expert in setting up and troubleshooting equipment.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Satellite Technician is articulate and driven to succeed.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Pragmatic
  • Exceptional installation and repair technician with extensive knowledge of satellite services.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Program Increased company productivity by 18% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Configured satellite transceivers and receivers to comply with provider specifications, enabling uninterrupted service delivery to over 2 customers.
  • Process Improvement: Collaborated with standard to ensure smooth work flow and efficient organization operations.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Provided expert-level support in post-installation troubleshooting, reducing customer service tickets by 16% over one year.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Facilitated cross-departmental collaboration to improve installation workflows, increasing project speed by 19% and enabling better support structures for remote teams.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Disaster Recovery Planning: : metric system Technical Support:: method initiative

Affiliations

  • Association of Telecommunications Professionals (ATP)
  • Association for Computing Machinery
  • International Council of Nurses
  • Global Association of Master Satellite Installers (GAMSI)
  • Australian Communications and Media Authority (ACMA) – Licensed Satellite Technician
  • Certified Antenna Specialist – Seattle Licensing Board
  • National Emergency Number Association (NENA)
  • Electronics Technicians Association (ETA®) – Satellite Communications Certification
  • American Marketing Association
  • International Association for Radio, Telecommunications and Electromagnetics (iNARTE)

Certifications

  • Certified Satellite Ground Systems Specialist (SGSS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Solution Developer
  • CompTIA Network+ Certified
  • NASA Fundamentals of Satellite Communications (FSC) Certification
  • Certified Wireless Communications Technician (CWCT)
  • Certified Broadcast Satellite Technician (CBST)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fiber Optic Installer (FOI) by Brightline
  • Certified VSAT (Very Small Aperture Terminal) Installer - Meridian

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