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Skills

  • Business Development
  • Heavy lifting
  • Territory Sales Experience
  • Data recovery
  • Weekly Payroll
  • Tax preparation
  • Relationship development
  • Safety measures
  • Multi-Task Management
  • Technical issues analysis

Work Experiences

  • Achieved resolution in under one year.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Collaborated with Microsoft Excel, QuickBooks, and SAP to maintain a teachable level of proficiency.
  • Analyzed network usage data.
  • Put best practices in voice and data communication security protocol to the test.
  • Addressed common hardware and software issues.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Achieved a 37% success rate.
  • Kept track of running systems and entered commands to troubleshoot issues like category and program.
  • Set up new work stations for employees by configuring hardware, devices, and software.

Summaries

  • Among his accomplishments is the creation of a standard app for use in the system industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Biotechnology industry's success.
  • Competent Computer Lab Technician with experience assisting program users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Professional with 13 years of progressive experience in the field who is highly organized and detail-oriented.
  • Strengths in data analysis and cross-functional collaboration backed up by Biotechnology training.
  • Excellent project management and performance reporting knowledge.
  • Specializes in process and system product troubleshooting.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Students and educators benefit from instructor participation in computer and technology-based lessons.
  • Achieved a 15% decrease in compliance errors.

Accomplishments

  • Configured and maintained network printers and shared drives, ensuring seamless access for 11 users across 8 labs.
  • Developed a standardized ticketing system for logging and tracking technical issues, improving troubleshooting response times by 42%.
  • Collaborated with IT teams on the design and execution of a disaster recovery plan for lab systems, ensuring 73% uptime during standard.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Collaborated with team of 10 in the development of category.
  • Designed custom preventative maintenance schedules for over 6 systems, extending equipment lifecycle by 70%.
  • Trained
  • Recorded
  • Documented
  • Initiated

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • International Network for Quality Assurance Agencies in Higher Education (INQAAHE)
  • Electronic Technicians Association International (ETA)
  • American Society for Engineering Education (ASEE)
  • International Council of Nurses
  • Association for Computing Machinery (ACM)
  • CompTIA Network+ Certification
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • Certified Information Security Manager (CISM)
  • Certified Technology Specialist (CTS)
  • ITIL Foundation Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Azure Fundamentals
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Ethical Hacker (CEH)
  • Google Certified Professional Cloud Architect
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)

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