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Skills

  • Client-centered goal setting
  • Divorce and custody issues
  • Behavioral de-escalation techniques
  • Project organization
  • Assistive technology for clients with disabilities
  • Motivational enhancement therapy
  • Vital signs monitoring
  • Depression and anxiety specialist
  • Client rights advocacy
  • Medicare and Medicaid applications

Work Experiences

  • Achieved no HIPAA violations across 7 audits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 78% reduction in review time for clinical audits.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Advocated for client rights by attending regular case meetings and challenging proposed care changes, resulting in the retention of key services for 12 clients.
  • Attended regular case meetings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Administered post-treatment surveys.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved a 28% success rate.
  • Achieved results in 2021.
  • Achieved 16% faster adjustments to care plans.
  • Acclaimed for reducing medication errors by 45%.
  • Follow Support Worker with 5 years of successful client relations and team leadership experience.
  • Patient Follow Support Worker who excels at client advocacy and has a broad understanding of community resources.
  • Achieved a 25% approval rate.
  • Adept at formulating individual service plans (ISPs), consistently exceeding 21% of predefined client success targets within care timeframes.
  • Follow Support Worker is a multi-talented Follow Support Worker who is consistently rewarded for planning and operational improvements.
  • Calm and collected Follow Support Worker.

Accomplishments

  • Streamlined the case documentation process across departments by 31%, ensuring regulatory compliance and faster access to client data.
  • Facilitated seamless communication between clients and healthcare providers, which improved multidisciplinary care coordination and led to Innovation Award in 2022.
  • Successfully assisted in integrating new data management software, which improved accuracy in tracking client progress by 50%.
  • Leveraged expertise in Portuguese to assist non-English speaking clients, improving accessibility and ensuring 100% client understanding of care plans and community resources.
  • Created a streamlined feedback system, which resulted in 28% reduced client complaints and contributed to improved service delivery across 9 departments.
  • Collaborated with multidisciplinary teams to achieve an President's Club for outstanding service quality in 2018, raising overall client satisfaction by 68%.
  • Identified key behavioral shifts in clients during monitoring, leading to timely interventions and reducing crisis situations by 43%.
  • Assisted in de-escalating conflict situations using proven behavioral techniques, reducing violent incidents by 24% within one year.
  • Improved individual care plans by continuously assessing client needs, reducing hospital admissions by 65% and saving Northwind an estimated $2 per year.
  • Resolved product issue through consumer testing.

Affiliations

  • Society for Social Work and Research (SSWR)
  • American Society of Safety Professionals
  • Human Services Assembly
  • International Federation of Social Workers (IFSW)
  • National Disability Rights Network (NDRN)
  • Association for Computing Machinery
  • Collaborative Family Healthcare Association (CFHA)
  • National Association for Home Care & Hospice (NAHC)
  • Project Management Institute
  • Professional Association of Caregivers (PAC)

Certifications

  • Certified Nursing Assistant (CNA)
  • Project Management Professional (PMP)
  • Introduction to Sign Language Certification by system
  • National Association for Home Care & Hospice (NAHC) Personal Care Aide Certificate
  • ServSafe
  • Human Services Worker Certification by initiative
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Patient Care Technician/Assistant (PCT or PCTA) Certification by system
  • Child and Youth Care (CYC) Certification by system

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