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Skills

  • Customer education initiatives
  • Customer-Centric Approach
  • Operational improvement
  • Time management
  • Energy-efficient store operations
  • Safety processes and procedures
  • Customer relationships
  • Project organization
  • Supervision
  • First-to-market merchandising

Work Experiences

  • Went through the grocery store and removed any items that were outdated or overripe.
  • Achieved exclusive first-to-market placement for Adobe Creative Suite.
  • Completed physical inventory counts each 18 months.
  • Collaborated with regional managers to establish planograms that led to optimized store layouts, enhancing shopper flow and dwell time by 24%.
  • Achieved Excellence Award for outstanding customer service.
  • Analyzed customer purchase trends.
  • Analyzed customer purchase trends, which informed the decision to phase out underperforming products and resulted in a 4 revenue increase.
  • Achieved on-time product launch success rate of 31%.
  • Conducted monthly waste audits, cutting food waste from Workday by 13% and developing a new donation partnership with Beacon Labs.
  • Used system equipment to haul program and system items from stock and placed them on the appropriate store shelves.

Summaries

  • Achieved a 21% improvement in feedback survey results.
  • Consistently exceeded sales goals.
  • Conducted staff training.
  • Adept at analyzing customer feedback.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Standard environments are something I'm very familiar with.
  • Individual with a strong desire to work hard and a lot of energy.
  • Fast worker who pays close attention to detail and follows through.
  • Consistently achieved sales targets.
  • Dedicated Grocery Specialist with a strong work ethic and experience managing team leadership and process improvement in high-pressure situations.

Accomplishments

  • Trained 11 employees on vendor communication systems, resulting in improved order accuracy by 84%.
  • Resolved supply chain issues through coordinated reviews of product deliveries, recovering $5 in lost goods over 6 months.
  • Revised ordering processes according to market trends, effectively reducing out-of-stock items by 85%.
  • Optimized vendor order schedules, leading to a 23% reduction in inventory shortages over several months.
  • Synchronized cross-department collaboration on sales events, driving a 23% growth in overall store revenue.
  • Evaluated vendor contracts and renegotiated terms, resulting in 72% reduction in the cost of perishable goods over three years.
  • Led team in execution of cross-department promotional campaigns, increasing store-wide foot traffic by 64% over 18 months.
  • Documented and resolved method which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced labor cost overages by adjusting daily schedules in reaction to sales trends and forecasted customer traffic, saving 57% in labor expenses.

Affiliations

  • Institute of Certified Professional Managers (ICPM)
  • Certified Grocery Manager Training Program
  • Foodservice Packaging Institute (FPI)
  • American Society for Quality (ASQ) - Food Industry Division
  • National Restaurant Association (NRA)
  • National Retail Federation (NRF)
  • Certified Food Safety Manager (CFSM)
  • Rotary International
  • Grocery Manufacturers Association (GMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Food Retail Operations Certification (FROC) by category
  • Retail Management Certificate Program framework
  • Certificate in Retail Merchandizing and Stocking (CRMS) by Beacon Labs
  • Apple Certified Associate (ACA)
  • Retail Nutrition Knowledge Certification by category
  • Advanced Produce Professional (APP) by system
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Fresh Produce Manager (CFPM) by the Produce Marketing Association

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