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Skills

  • Association of Bridal Consultants member
  • Personable
  • Client relations strength
  • Employee relations
  • i-channel contact center software
  • Multi-line phone talent
  • Cash handling and management
  • Process master
  • Merchandising
  • Shipping procedures understanding

Work Experiences

  • I'm in charge of all administrative tasks, such as placing orders, invoicing, setting up payment plans, accepting deposits, and managing all client relationships.
  • Created, implemented, and improved national marketing initiatives to increase standard product awareness and sales.
  • Steamed gowns and helped brides select flattering and fitting gowns.
  • Created innovative and targeted collateral to support overall branding objectives.
  • Observed customer behavior in order to spot security threats and report them to supervisors.
  • Kept track of store specials, payment policies, and security procedures.
  • Worked with senior sales, engineering, and other business development executives to develop vertical market best practices marketing initiatives and media positioning.
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Assisted the bride in selecting the ideal gown, groom's tuxedo, and bridal party attire.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.

Summaries

  • Certified Bridal Consultant with 5 years of event planning experience.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Metric, initiative, and metric are all available.
  • Skilled at staff training and building rapport with clients.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Bridal Consultant with extensive budgeting and program planning experience.
  • Looking forward to taking on a new challenge with a successful team.
  • Bridal Consultant proactive with experience in providing support and resolving customer complaints.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Recommended
  • Advised
  • Completed
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Design: Responsible for creative design for prominent initiative.
  • Supported
  • Directed
  • Resolved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Winner of the “Summit Group Employee of the Quarter” Award, initiative.

Affiliations

  • Volunteer, National Charity Wedding Gown Event, contributing marketing strategies to increase visibility since 2020
  • Contributor to the 'Bridal Trends' section in system, sharing insights on upcoming gown styles since 2023
  • Participant in the Global Bridal Fashion Forum, exploring trends and innovations in bridal trunk shows
  • Educator, 'How to Manage Luxury Clients in Bridal Affairs,' part of metric seminar series in 2020
  • Attended workshops from the Retail Bridalwear Academy, focusing on alterations scheduling and timeline management
  • Certified in 'Bridal Gown Styling and Design Trends' from the Wedding Styling Institute in 2015
  • Active participant in local 'Bridal Shows and Expos,' coordinating gown display events attended by 18 clients
  • Alumni Member, Academy of Wedding Planning, contributing case studies on managing short-notice bridal events
  • Member, Elite Bridal Consultant Group, leveraging expertise in high-profile client relationship management tools
  • Member, International Association of Professional Bridal Consultants (IAPBC), focusing on digital tools for customer service

Certifications

  • Certified Public Accountant (CPA)
  • Certified Digital Marketing Professional - process
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Event Planning Certificate (International Event and Wedding Planning Professional, IEEWP)
  • Adobe Certified Expert (ACE) SAP
  • Certified Bridal Consultant (Association of Bridal Consultants)
  • Salesforce
  • Certified Protection Officer (CPO)

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