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Skills

  • Compliance Reporting Satisfaction Improvement
  • Business Impact Analysis (BIA)
  • Customer service
  • Disaster recovery strategy implementation
  • Governance, Risk, and Compliance (GRC) Integration
  • Contract Negotiation for Continuity Resources
  • Compliance with initiative
  • Business impact analysis
  • Cross-functional team collaboration
  • Data Protection and Security Measures

Work Experiences

  • Achieved a 55% improvement in initial response outcomes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed high-profile disruptions in 2024.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated mock drills for finance, resulting in response time improvement by 26% and increased situational awareness.
  • Addressed process failure event.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved a decrease in recovery time objective of 6 hours.
  • Coordinated mock drills for human resources.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Contributed to continuity and recovery planning efforts.
  • Boosted response efficiencies by 36% during crucial moments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted mock drills and training.
  • Achieved a 28% improvement in future preparedness.
  • Adept at liaising between senior leadership and external vendors.
  • Capable of negotiating contracts and securing alternative resources for critical operations, ensuring minimal operational disruption and reducing continuity risks.
  • Accomplished in organizing comprehensive recovery plans that focus on critical systems and applications, cutting on-site recovery times by 85% and upholding service continuity.
  • Achieved a 71% reduction in downtime.
  • Achieved a $8 cost reduction.

Accomplishments

  • Architected a high-risk third-party vendor audit program, ensuring compliance with procedure and lowering vendor-related service disruption risk by 66%.
  • Collaborated cross-functionally with 14 department heads to reassess business impact analysis, identifying $2 in potential annual revenue losses due to downtime.
  • Implemented a third-party risk management process that enhanced the effectiveness of the vendor contingency plans, reducing risk exposure by 71%.
  • Collaborated with team of 13 in the development of method.
  • Partnered with IT on contingency planning for system outages, reducing average downtime by 80% through the integration of Salesforce.
  • Secured executive buy-in for a comprehensive continuity solution, improving the contingency planning budget by $6 and growing overall organizational resilience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded annual continuity training for 18 employees, achieving 38% completion rate and boosting preparedness across all functional areas.
  • Led business impact analysis (BIA) for a 7-location organization, identifying potential risks and recovery strategies resulting in a 27% increase in system availability post-event.
  • Analyzed historical incident data to formulate continuity policies that increased organizational recovery metrics by 33%.

Affiliations

  • Rotary International
  • Certified Business Continuity Professional (CBCP)
  • Project Management Institute
  • International Federation of Red Cross and Red Crescent Societies - Disaster Response Team
  • American Marketing Association
  • Health Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Freemason
  • Accreditation Council for Business Schools and Programs (ACBSP) - Member

Certifications

  • Certified Emergency & Crisis Management Planner (CECMP) - Harbor & Co.
  • Salesforce
  • Certified Risk Management Professional (CRMP) - Beacon Labs
  • Certified Information Systems Auditor (CISA) - method
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Security Manager (CISM) – ISACA
  • Operational Risk Manager Certification, Brightline
  • Certified in Governance of Enterprise IT (CGEIT) - ISACA
  • CompTIA A+ Technician

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