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Skills

  • Change Management
  • Problem resolution
  • Clinical System Documentation
  • Relationship development
  • Cost savings initiatives
  • Legacy system upgrades
  • Data reporting and dashboard creation
  • Clinical IT Compliance Audits
  • Data collection and analysis
  • Project organization

Work Experiences

  • Certified in OSHA, used it to improve clinical support of Asana, leading to Excellence Award in 2016.
  • Provided extensive ServiceNow training, imparting knowledge of best practices for data security and error reduction.
  • Collaborated with cross-functional technical teams.
  • Collaborated with the IT team.
  • Aligned clinical goals.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Achieved a 77% improvement in data accuracy.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Enhanced metric by adding new features and infrastructure to the procedure system.
  • Adjusted key thresholds.

Summaries

  • Adept in optimizing EHR workflows.
  • Created streamlined reporting mechanisms.
  • Costs were consistently reduced while profits were increased.
  • Conducted workshops to improve software adoption.
  • Achieved a program% improvement in data accuracy.
  • Achieved 41% efficiency gains.
  • Automated workflows.
  • Achieved continuous system improvements.
  • Achieved cost-saving benefits across hospital departments.
  • Created dashboards.

Accomplishments

  • Decreased data entry errors through automated processes, reducing manual workload by 42% and increasing data accuracy.
  • Collaborated with team of 13 in the development of program.
  • Optimized application performance by conducting method, resolving 15 major issues, and increasing system uptime by 19%.
  • Guided multi-disciplinary teams through SAP migration, ensuring compliance with HIPAA and reducing security breaches by 43%.
  • Spearheaded application upgrades that led to a 84% increase in system reliability and user satisfaction.
  • Developed custom reporting tools in SAP, improving clinical data access efficiency by 41% for healthcare providers.
  • Resolved 9 critical support tickets, decreasing system downtime by 33% in 6 months.
  • Improved audit readiness by facilitating seamless integration of HubSpot with standard, reducing compliance gaps by 49%.
  • Reduced go-live issues by collaborating with clinical leads, maintaining 61% systems functionality in critical environments.
  • Implemented security compliant protocols that passed rigorous internal audits, maintaining system standards.

Affiliations

  • International Association of Administrative Professionals
  • Project Management Institute (PMI) credential holder - PMP, standard
  • Affiliate of American Nurses Informatics Association (ANIA), collaborated on informatics best practices
  • Former participant in the Strategic Health IT Advanced Research Projects (SHARP) program funded by Harbor & Co.
  • Contributor to standards-based task forces within The Joint Commission (TJC) for healthcare regulatory compliance
  • Member of the Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Member of the Health Level Seven (HL7) International for interoperability standards integration
  • International Council of Nurses
  • Society for Imaging Informatics in Medicine (SIIM) volunteer role in gap analysis projects
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Agile Scrum Master Certification
  • Certified in Data Protection (CDP)
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification for IT Service Management
  • Certified Electronic Health Record Specialist (CEHRS)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Health IT Security Professional (CHISP)
  • Certified Public Accountant

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