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Skills

  • Cross-functional team leadership
  • KPI Development and Tracking
  • Risk mitigation planning
  • Agile project management
  • Mentoring and Team Development
  • First Aid/CPR
  • Time management and prioritization
  • Business operations
  • Problem resolution
  • Relationship development

Work Experiences

  • Collaborated with IT and security teams.
  • Collaborated with key stakeholders to develop a comprehensive digital strategy, directly contributing to a 18% growth in revenue in 2017.
  • Bridged communication gaps.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 66% reduction in user bounce rates.
  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Achieved a Excellence Award for innovation.
  • Collaborated with external vendors.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Aligned ServiceNow development with company objectives.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Champion of data-driven project analysis and forecasting improvements, leveraging technology to increase accuracy by 20% in all aspects of project delivery.
  • Consistently drove user engagement.
  • Clear understanding of data analysis and strategic planning as well as vendor management training.
  • As a Senior Digital Project Manager, consistently ensures end-to-end project success through robust performance tracking and stakeholder engagement, contributing to business growth.
  • Successful at inspiring teams to meet tight deadlines.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Applied digital strategy trends for business results.
  • Leading teams on standard, system, and method projects is something I've done before.
  • Achieved revenue growth by 36%.

Accomplishments

  • Led risk mitigation and issue tracking workshops for digital projects, resolving more than 16 critical issues and reducing project timelines by 37%.
  • Improved delivery processes for multi-disciplinary digital teams, resulting in a decrease in project rework by 44% and on-time completion for 43% of projects.
  • Collaborated with cross-functional teams to manage and execute digital project portfolios, resulting in a 43% increase in operational efficiency.
  • Orchestrated the roll-out of new SaaS solutions, onboarding 18 internal users, and ensuring consistent post-launch support, which improved system uptime by 47%.
  • Partnered with HR to streamline digital team recruitment, reducing talent acquisition time by 18 days and improving project staffing efficiency.
  • Held responsibility for end-to-end project lifecycles for 15 digital projects, achieving a 27% improvement in client satisfaction through proactive communication and delivery on key benchmarks.
  • Monitored project performance and KPIs using Jira and proactively identified risks, resolving more than 10 potential issues that would have impacted delivery.
  • Achieved standard by introducing agile methodologies and continuous improvement processes to digital product development cycles, resulting in procedure.
  • Created and maintained project roadmaps in system, aligning with key stakeholders and leading to the early delivery of 7 critical project milestones.
  • Developed and implemented change management strategies during a QuickBooks migration, leading to a 62% reduction in user complaints and a smooth transition for 17 employees.

Affiliations

  • Certified Kanban Management Professional (KMP) – 2024
  • Digital Analytics Association – Member – 2023
  • Agile Alliance – Member, Agile Community/Conferences – 2016
  • Association for Project Management (APM) – Lean – 2017
  • Jaycees
  • Association for Computing Machinery
  • Lean Agile Practitioners Group – Affiliated Member – 2022
  • Business Agility Institute – Contributor, Thought Leadership – 2018
  • Association of Information Technology Professionals
  • Lean Enterprise Institute – Member – 2019

Certifications

  • Certified Technical Project Manager (CTPM)
  • Adobe Certified Expert (ACE) in ServiceNow
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Disciplined Agile Senior Scrum Master (DASSM)
  • Certified DevOps Practitioner Northwind
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Public Accountant (CPA)
  • PMI Scheduling Professional (PMI-SP)

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