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Skills

  • Developing academic workshops
  • Sorting and labeling
  • Multitasking in a high-volume environment
  • First Aid/CPR
  • Customer service
  • Communications
  • Attention to detail
  • Framework equipment
  • Financial aid processing
  • Cross-functional team collaboration

Work Experiences

  • Collaborated with product on mental health awareness campaigns, reaching over 5 students, and increasing service utilization by 46%.
  • Adhered to privacy regulations.
  • Achieved a 38% reduction in negative feedback.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Advised over 17 students per month.
  • Based on follow-up surveys.
  • Advised and assisted over 8 students per month on academic programs, co-curricular activities, and resources to ensure their successful degree completion.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Co-led a student mentorship program.
  • Recognized category issues and used risk assessment to effectively resolve them prior to escalation.

Summaries

  • Achieved a 57% reduction in student inquiry response times.
  • Meticulous Student Services Associate capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Achieved a 22% increase in retention.
  • Individual with quality assurance who is active and well-educated.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Personable Student Services Associate with a track record of increasing workplace communication and coordination effectiveness.
  • Versatile Student Services Associate with strategic planning knowledge and strong vendor management abilities.
  • Uses workflow optimization and data analysis skills to run an efficient office.
  • Addressed scheduling issues.
  • Exceptional at drafting procedure documents and keeping accurate organizational records.

Accomplishments

  • Served on metric aimed at enhancing academic support services, effectively upgrading key student service operations within two years.
  • Lead conflict resolution with challenging students and parents by leveraging mediation techniques, closing cases 16% faster than standard resolution times.
  • Implemented peer mentoring initiatives, significantly increasing engagement and retention for first-year students by 25% over three years.
  • Collaborated with team of 4 in the development of method.
  • Delivered one-on-one academic counseling to over 6 nontraditional and veteran students, maintaining a retention rate of 33% for this population.
  • Collaborated cross-departmentally with human resources to streamline course registration, resulting in a 48% improvement in student satisfaction.
  • Redesigned student onboarding documents, leading to a 36% reduction in commonly asked questions at the start of each semester.
  • Organized and executed virtual events for incoming students during one year, leading to an 59% increase in enrollment compared to previous years.
  • Automated monthly progress reports to track student advising impact, improving report turnaround times by 23%.
  • Led a project to streamline student transfer credit evaluations, reducing wait times by 22% and enhancing process transparency for transfer students.

Affiliations

  • Association for Higher Education and Disability (AHEAD)
  • American Marketing Association
  • Society of Women Engineers
  • Member of the Postsecondary Education Partnership since 2020
  • American Medical Informatics Association
  • Jaycees
  • Mentor in the National Association of Academic Advisors (N4A) Program
  • International Association of Administrative Professionals
  • Mentor, College Reading and Learning Association (CRLA)
  • Member of Council for the Advancement of Standards in Higher Education (CAS)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified in Student Retention Strategies (CSRS) by Lakeside Partners
  • FERPA Certification for Higher Education Professionals
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Global Career Development Facilitator (GCDF) Certification
  • National Academic Advising Association (NACADA) Certificate in Academic Advising
  • Digital Student Services Professional Certification

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