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Skills

  • Database management
  • Multi-state title transfers
  • Cross-functional team collaboration with sales and finance
  • Custom tracking sheet development and implementation
  • Relationship development
  • First Aid/CPR
  • Managing customer escalations and complaints
  • Problem resolution in contested title issues
  • Illinois laws expert
  • Ensuring 100% accuracy in title submissions

Work Experiences

  • Collaborated with the IT team to implement a new document scanning system, reducing physical paperwork by 33% and increasing electronic storage efficiency.
  • Achieved 72% document traceability for audits.
  • Analyzed title trends, including processing times, rejections, and compliance issues.
  • Achieved improvements within 6 months.
  • Achieved Employee of the Year.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Workday to the past year customer locations.
  • Prepared tax and title documents to submit all legal transfer work to the DMV.
  • Assisted clients with registration and titling documentation.
  • Assisted customers in understanding DMV title laws.

Summaries

  • In North Carolina, a well-organized Tag and Title Clerk is capable of accurately processing and researching vehicle titles.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Advanced Title and Registration Clerk.
  • Tag and Title Clerk with 6 years of licensing experience in strategic planning.
  • Achieved a reduction of 40% in Seattle.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 54% success rate.
  • With excellent stakeholder engagement abilities and training in data verification and payment collection, well-versed in quality assurance.
  • Tag and Title Clerk with 3 years of successful project management and process improvement experience.
  • Accomplished Tag and Title Clerk with demonstrated success in reducing rejected applications by 45% through rigorous accuracy checks and updated compliance with state-specific laws.

Accomplishments

  • Delivered an 16% improvement in title transaction accuracy by conducting detailed document reviews.
  • Successfully maintained compliance with Washington DMV regulations, achieving Scrum Master and passing annual audits with zero issues.
  • Trained new hires in title and registration procedures, increasing overall department throughput and efficiency by 43%.
  • Documented and resolved category which led to program.
  • Collaborated with IT to design an online dashboard for tracking pending title requests, reducing manual follow-ups by 81%.
  • Reduced office supply costs by 28% through the implementation of a paperless document storage and retrieval system.
  • Earned recognition for achieving Outstanding Service Award for maintaining compliance with all state titling and registration laws.
  • Proactively identified and addressed common errors in title applications, reducing customer callbacks and resubmission rates by 31%.
  • Resolved title discrepancies across departments, reducing processing delays and improving stakeholder communication by 77%.
  • Developed training materials on state titling requirements, significantly reducing errors and increasing compliance across all locations by 31%.

Affiliations

  • Society of Human Resource Management
  • Renewable Vehicle Registration Committee Member
  • Certified Vehicle Administrator – Colorado
  • National Vehicle Service Association (NVSA)
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association for Computing Machinery
  • National Association of Licensing Compliance Professionals
  • Part 83 Compliance and Registration Professionals Network

Certifications

  • Certified Automotive Regulatory Specialist (CARS) from Summit Group
  • Certified Auto Title Clerk Professional (CATCP)
  • Certified Title Clerk (CTC) from Summit Group
  • Project Management Professional (PMP)
  • Certified Registration and Titling Professional (CRTP) from standard
  • CompTIA A+ Technician
  • Certifications in Title Fraud Prevention from metric
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified

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