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Skills

  • Data analysis for content improvement
  • JavaScript
  • A/B testing for content layouts
  • High-level presentation and storytelling
  • Budgets
  • Problem resolution
  • Relationship development
  • Client-focused content solutions
  • Interdisciplinary collaboration (e.g., product, legal, marketing)
  • Team management

Work Experiences

  • Transported Asana to one year customer locations.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Boosted audience growth by 19%.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Investigated website problems and resolved scripting and usage issues.
  • Authored investigative articles leveraging original research and exclusive data that earned a #1 ranking on ServiceNow for program keywords.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Adopted new tools.

Summaries

  • Quick thinker with a knack for solving complex problems and designing in minute detail.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adopted cutting-edge content management tools.
  • Adaptable Research Content Manager.
  • Achieved results in several months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Balanced strategic vision with hands-on execution to reduce content revisions by 47% while elevating content quality and engagement metrics.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Achieved a 34% reduction in content redundancy.
  • Clear understanding of data analysis and team leadership as well as stakeholder engagement training.

Accomplishments

  • Led cross-functional collaboration to revamp major research publications to align with new SEO trends, increasing search visibility by 77%.
  • Executed a content localization strategy that expanded market reach into the Midwest, resulting in a 80% increase in foreign market visitors.
  • Implemented a competitor analysis reporting tool that helped the team respond to market competition faster, resulting in a 26% gain in content competitiveness.
  • Orchestrated a digital content refresh project across 13 departments, leading to a unified content voice and a 71% higher audience satisfaction rate.
  • Designed and implemented a competitive analysis framework that enabled the team to prioritize 11 high-impact content topics, growing market share by 60%.
  • Developed an editorial calendar tailored to Miscellaneous-specific milestones, effectively timing content releases to coincide with key industry events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced high-priority project timelines by 21% through improved editorial workflows and cross-functional collaboration.
  • Liaised with key stakeholders to interpret and present content performance data, leading to the adoption of a data-centric content strategy across departments.
  • Utilized data-driven insights to revamp underperforming content series, which led to a 81% increase in content engagement and audience retention.

Affiliations

  • American Association for the Advancement of Science (AAAS)
  • Special Libraries Association (SLA) - Knowledge Management Division
  • Society for Technical Communication (STC)
  • Association of Information Technology Professionals
  • Project Management Institute
  • European Association for Research Managers and Administrators (EARMA)
  • Council of Science Editors (CSE)
  • Association for Computing Machinery (ACM) - Special Interest Group on Knowledge Discovery and Data Mining (SIGKDD) Member
  • Association of Business Information Systems (ABIS)
  • International Society for Knowledge Organization (ISKO)

Certifications

  • Research Ethics and Compliance Certification – Vantage
  • Certified Digital Marketing Professional (CDMP) - 2017
  • Certified Digital Content Strategist (Content Marketing Institute) – 2022
  • Certified Content Marketing Specialist (CMI) – Beacon Labs
  • Data-Driven Marketing Certification – Northwind
  • Certified Qualitative Researcher (QRCA Certified) – Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Inbound Marketing Certification – Lakeside Partners
  • Certified Research Professional (CRP) – Cedar Works

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