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Skills

  • Client relationship management
  • Conflict resolution
  • Process improvement
  • Time management and prioritization
  • Budget development
  • Coaching and mentoring
  • Inventory management
  • MS Office
  • Product development
  • CRM software implementation

Work Experiences

  • Meticulously reported issues to higher management, which resulted in standard.
  • Implemented the framework program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Worked directly with management, Small Business Managers, and the framework department to brainstorm, discuss strategy, and mitigate program issues.
  • Trained, coached, and mentored staff to ensure that the new category program was implemented smoothly.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $12.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved results over several months.
  • With 15 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To drive improvements, optimized and launched focused on motivating employees and working with a variety of personality types.
  • Customer-focused General Manager with 5 years of experience who is committed to expanding strategic planning and vendor management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Negotiated and secured supplier contracts worth $11, leading to a 37% reduction in production costs.
  • Analyzed workflow bottlenecks and revamped scheduling procedures, improving on-time delivery rates by 54%.
  • Developed and implemented staff training programs that helped establish cross-selling skills, raising overall sales by 80%.
  • Collaborated with team of 15 in the development of procedure.
  • Achieved and consistently exceeded sales targets by 74% for 4 consecutive quarters.
  • Created customer satisfaction surveys and feedback loops, significantly improving resolution rates by 39% and reducing churn.
  • Conducted market analysis and repositioned core offerings, boosting overall revenue by 83% in the past year.
  • Spearheaded digital transformation initiatives, implementing Salesforce, resulting in a 38% reduction in operational errors.
  • Led customer conflict resolution initiatives, reducing time-to-resolution by 30% and decreasing escalated cases by 31%.
  • Documented and resolved procedure which led to method.

Affiliations

  • Engaged in Educational Workshops through Small Business Summit Events
  • Active Member of the Entrepreneur Organization (EO)
  • National Small Business Association (NSBA) Membership
  • Toastmasters
  • Volunteer Mentor for the West Coast Entrepreneurs Program
  • International Council for Small Business (ICSB) Affiliation
  • Jaycees
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Small Business Consultant (CSBC)
  • Certified Six Sigma Green Belt (CSSGB)
  • CompTIA Network+
  • Retail Management Certificate (RMC) from process
  • Risk Management Certification for Small Business by Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Professional (CSCP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician

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