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Skills

  • Housekeeping
  • Business operations
  • Schedule management
  • Executive presentation development
  • Professional and mature
  • Budgets
  • Social media savvy
  • Desktop support
  • Strong problem solver
  • Data recovery

Work Experiences

  • Stayed in line with the requirements of method.
  • Collaborated with a team of 11 manicurists for efficient, high-quality service and 3% customer satisfaction.
  • Found and ordered office supplies and equipment.
  • Client relations and Salesforce use were successfully initiated and implemented to modernize services and increase profits by 6%.
  • Was in charge of full line service set up, stock maintenance, and line sanitation for several different dining establishments.
  • Dealt with a large number of phone calls and emails.
  • Organized computer-based information and filed paperwork.
  • Gathered information, organized it, and entered it into QuickBooks.
  • Issued credits for disputed returns, shipping fees, and damaged merchandise.
  • Increased consumers' level of independence by providing daily tasks that promote self-management by assisting them with daily personal tasks such as bathing and dressing.

Summaries

  • With a systematic and organized approach, I am an open and clear communicator.
  • Prepared to contribute 7 years of experience to a position with room for advancement.
  • Support Associate with a 5-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Motivated Support Associate with a positive attitude and strong work ethic.
  • Support Associate with 13 years of experience as an Executive Assistant in a fast-paced office setting.
  • Dedicated to providing the highest level of respect and consideration to people with special needs.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Treatments were given, beds were made, meals were cooked, laundry was done, and errands were run.
  • Highly accurate and efficient, with a flexible approach and the ability to remain professional under pressure.

Accomplishments

  • Introduced procedural documentation improvements which led to a 63% reduction in onboarding time for new team members.
  • Awarded Excellence Award for transforming customer complaint handling systems, resulting in a 26% reduction in average resolution time.
  • Business Development : framework metric
  • Customer Focus: Supported lunch and dinner service for five off-site senior facilities for 90+ customers with wide variety of dietary limitations and allergy restrictions.
  • Collaborated with team of 10 in the development of metric.
  • Developed process automation flows using Workday to streamline issue categorization, improving efficiency by 32%.
  • Customer Service: Managed high turn-over rate while maintaining quality service.
  • Decreased average response time for critical support queries by 51% through the implementation of a new prioritization matrix.
  • Successfully handled peak volume periods by assisting up to 3 customers/day, while maintaining SLA adherence at over 46%.
  • Partnered closely with product development teams to produce customer-facing guides, contributing to a 64% increase in self-service resolution rate.

Affiliations

  • Sales and Customer Support Cross-Skill Workshop
  • Complaint Resolution and Customer Engagement Roundtable
  • National Association of Social Workers
  • Complaint Handling and Dispute Resolution Certification
  • International Customer Relationship Management Institute
  • Association for Supply Chain Management (APICS)
  • CRM Specialists Professional Association
  • Business Process Management (BPM) Certification
  • Tailored Client Communication & Conflict Resolution Seminar
  • Customer Experience Professionals Association (CXPA)

Certifications

  • CompTIA Network+ Certification - CompTIA
  • Lean Six Sigma Green Belt Beacon Labs
  • CompTIA A+ Certification - CompTIA
  • Certified Customer Service Professional (CCSP) - Harbor & Co.
  • ServiceNow Certified System Administrator - standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Associate in Project Management (CAPM) - PMI
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Fundamentals – Microsoft

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