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Skills

  • Process improvement
  • Electronic document management systems
  • Problem resolution
  • Project management methodologies (e.g., Agile, Waterfall)
  • Operational improvement
  • Supervision
  • Multi-departmental collaboration
  • Budgets
  • Performance evaluation and feedback delivery
  • System equipment

Work Experiences

  • Coordinated disaster recovery efforts, significantly minimizing downtime during an unplanned service outage.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Boosted productivity by 76%.
  • Was in charge of initiative costs and quality.
  • Oversaw the delivery of process project by procedure team, which resulted in method.
  • Contributed to achieving 37% operational efficiency.
  • Chaired bi-weekly interdepartmental meetings, ensuring that all department heads remained aligned on strategic priorities.
  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Achieved a 71% reduction in unnecessary expenditures.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Consistently drove 85% savings.
  • Accomplished Alternate Administrator with a strong background in vendor contract negotiation, delivering over $11 in cost savings within 16 years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved savings of 21% over 13 years.
  • Collaborative professional skilled in managing relationships with key stakeholders.
  • Adhered to regulatory standards.
  • Tableau and HubSpot are two of my strongest skills.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 27% improvement in project completion times.

Accomplishments

  • Created and presented workforce analysis reports to stakeholders, increasing decision-making accuracy by 51%.
  • Executed internal audits and compliance reviews, achieving full regulatory compliance by 2023.
  • Utilized contract management software (Salesforce) to streamline contract approval processes, reducing turnaround times by 12 days.
  • Created performance-improvement plans for junior administrators, resulting in a 56% teamwork efficiency enhancement.
  • Developed contingency and recovery plans that improved project timelines by 8 days in case of delays.
  • Streamlined internal communication channels, increasing cross-departmental collaboration efficiency by 77%.
  • Tracked and reported budget expenditures, enabling leadership to decrease project costs by 47% within 2 months.
  • Designed and implemented a new electronic filing system that cut document retrieval time by 54%, increasing administrative efficiency.
  • Enforced new data security protocols, protecting sensitive information and reducing breaches by 66% over program.
  • Led company-wide technology upgrades, seamlessly transitioning 4+ staff members to the new system without operational downtimes.

Affiliations

  • Association of Healthcare External Auditors
  • Healthcare Financial Management Association (HFMA)
  • Freemason
  • Healthcare Businesswomen’s Association (HBA)
  • National Quality Forum Member (NQF)
  • American Marketing Association
  • Association of Information Technology Professionals
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • Fundamentals of IT Disaster Recovery Planning
  • Certified Professional in Healthcare Quality (CPHQ)
  • Microsoft Certified: Azure Fundamentals
  • Certified in Healthcare Compliance (CHC)
  • Salesforce
  • Certified Public Accountant (CPA)
  • HIPAA Compliance Officer Certification
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified in Care Management (CCM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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