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Skills

  • Business operations
  • Budget forecasting and management
  • Gap analysis
  • Budgets
  • Operational improvement
  • MS Office
  • Project management methodologies (e.g., Agile, Waterfall)
  • Budget reduction through cost-saving strategies
  • Contract Management Software (e.g., Adobe Creative Suite)
  • Project organization

Work Experiences

  • Created an internal communications strategy.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 60% cost savings.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with leadership.
  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 71% reduction in unnecessary expenditures.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Boosted organizational performance.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Adept at coordinating disaster recovery processes.
  • Accomplished in negotiating long-term vendor contracts.
  • Achieved savings of 21% over 13 years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 5 years of experience in vendor management.
  • Awarded Excellence Award for initiative.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Utilized contract management software (Salesforce) to streamline contract approval processes, reducing turnaround times by 12 days.
  • Resolved product issue through consumer testing.
  • Implemented cost-saving measures that reduced office supply expenses by 72%, while maintaining operational quality.
  • Designed and implemented a new electronic filing system that cut document retrieval time by 54%, increasing administrative efficiency.
  • Executed internal audits and compliance reviews, achieving full regulatory compliance by 2023.
  • Developed and conducted performance coaching sessions, resulting in the improvement of staff KPIs by 61%.
  • Created and presented workforce analysis reports to stakeholders, increasing decision-making accuracy by 51%.
  • Delivered detailed weekly operational reports that enhanced staff productivity by 35%, contributing to overall performance goals.
  • Established detailed project timelines, resulting in 26% on-time delivery of key milestones.
  • Supervised monthly project updates, ensuring 14% of deliverables met deadlines and client expectations.

Affiliations

  • Society of Human Resource Management
  • Rotary International
  • Society of Women Engineers
  • Institute of Healthcare Policy and Innovation
  • Freemason
  • Healthcare Financial Management Association (HFMA)
  • Certified Compliance and Ethics Professional (CCEP) Affiliation
  • National Association of Licensed Administrators (NALA)
  • Association of Healthcare External Auditors
  • Jaycees

Certifications

  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified in Care Management (CCM)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt
  • Certified in Healthcare Compliance (CHC)
  • Certified Administrative Professional (CAP)
  • CompTIA Security+

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