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Skills

  • Computer literate
  • Brand loyalty
  • Revenue generation
  • Inventory management
  • Client relationship management
  • Weekly Payroll
  • Multi-Task Management
  • Financing knowledge
  • Verbal and written communication
  • Persuasive communication style

Work Experiences

  • Handled customer inquiries over the phone and via email.
  • Achieved Top Salesperson status for 14 consecutive months.
  • Responded to potential customers' phone and email inquiries.
  • Achieved an average of 59% over quotas.
  • Addressed negative feedback promptly.
  • Was able to address customer concerns about loan financing and warranties.
  • Was in charge of a sales team of 11 people.
  • Finished the registration paperwork as well as the sales paperwork.
  • Achieved Excellence Award for highest sales in 2016.
  • Analyzed market conditions and developed effective pricing strategies that maintained competitive edge while increasing sales by 46% year-on-year.

Summaries

  • Expert at identifying new sales opportunities and devising effective sales strategies by leveraging market and competitive research.
  • Professional in retail sales with experience in product placement and merchandising.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • With a commitment to excellent client service, an expert in ServiceNow use and Jira sales.
  • Computer savvy with excellent communication skills.
  • Committed to staying up to date on features, products, and operations in order to provide excellent service to all customers.
  • Individuals with the ability to develop their own unique personal strengths.
  • Sales leader who is both collaborative and competitive and is focused on results.
  • Communication, multitasking, and conflict resolution skills are all important.
  • 18+ years of progressive experience working with system as a hardworking Senior Account Representative.

Accomplishments

  • Integrated
  • Recommended
  • Trained
  • Increased
  • Collaborated with marketing and finance departments to develop promotional materials, which increased showroom visits by 18% during larger sales campaigns.
  • Streamlined
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Sales: Surpassed all sales goals by 25% for Mid-Atlantic region. Increased sales by category over a two year period.
  • Client Interface: Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Collaborated with service and finance departments to deliver a seamless customer experience, boosting customer satisfaction scores by 64%.

Affiliations

  • Business Networking International (BNI)
  • Automotive Retailers’ Association (ARA)
  • Society of Sales Engineers
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Professional Automobile Sales Certification
  • Project Management Institute
  • Professional Association of Salespeople (PAS)
  • Society of Automotive Analysts (SAA)

Certifications

  • Automotive Loan Compliance Certification
  • Certified Digital Marketing Professional for Automotive Dealerships
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Dealership Management Program Certificate by NADA
  • Certified Pre-Owned Sales Professional
  • Certified Sales Force Automation Professional
  • CompTIA Network+
  • Certified Customer Service Representative (CCSR)
  • Honda Master Sales Consultant Certification
  • Google Certified Professional Cloud Architect

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