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Skills

  • Business operations
  • Business Process Analysis
  • Problem resolution
  • Technical writing
  • Enterprise Resource Planning (ERP) Systems
  • Process equipment
  • KPI monitoring and reporting
  • Project organization
  • Organization
  • Agile project methodologies

Work Experiences

  • Consulted with finance and operations teams to customize the Power BI platform, reducing month-end closing processes by 4 days.
  • Automated manual reporting processes which decreased report generation time by 52% and cleared up 18 hours of staff time weekly.
  • Achieved a 45% reduction in report inconsistencies.
  • Coordinated fixes with IT teams.
  • Consulted with finance and operations teams.
  • Collaborated with HR to streamline integration.
  • Achieved a 71% rise in productivity.
  • Achieved Employee of the Year for outstanding contributions in optimizing business operations during the 2015 large-scale ERP integration.
  • Collaborated with HR to streamline integration between HRIS and Payroll systems, cutting reconciliation time by 2%.
  • Adjusted system configurations in Power BI.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Automated financial reports.
  • Business Application Analyst specializing in financial systems customization.
  • Accomplished Business Application Analyst adept at negotiating savings on third-party software vendors, reducing costs by $15 without impacting delivery quality.
  • Achieved high performance across multiple systems.
  • Over 18 end-users were taught new hardware and software tips.
  • Automated workflows to enhance productivity.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Power BI and SAP expert.
  • Business Application Analyst focused on increasing efficiency.

Accomplishments

  • Led end-user training sessions on the use of Jira, improving adoption rates and departmental efficiency by 84%.
  • Authored detailed technical documentation on system workflows, increasing knowledge transfer to new hires and reducing onboarding time by 73%.
  • Provided ongoing support and documentation for Tableau, increasing end-user satisfaction and reducing support tickets by 30%.
  • Designed performance dashboards with key metrics, increasing real-time insight availability for leaders and reducing data wait time by 14 hours per week.
  • Collaborated with cross-functional teams to document Standard Operating Procedures (SOPs), streamlining process adherence and reducing errors by 79%.
  • Resolved product issue through consumer testing.
  • Developed custom dashboards on Power BI that provided business insights to 14 departments, resulting in a 64% improvement in decision-making speed.
  • Standardized the use of financial reporting KPIs across 17 global offices, improving budget accuracy by 38% and enhancing transparency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified key inefficiencies in business workflows and implemented software solutions that resulted in a 18% increase in system performance.

Affiliations

  • Business Intelligence and Analytics Association (BIAA)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Healthcare Information and Management Systems Society (HIMSS)
  • Human Capital Institute (HCI)
  • Association of Change Management Professionals (ACMP)
  • Infrastructure Systems and Networking Professionals Alliance
  • Association of Business Process Management Professionals (ABPMP)
  • Salesforce Trailblazer Community
  • Association for Computing Machinery

Certifications

  • Data Management and Analytics Certification from Google
  • Oracle Certified Professional, MySQL Database Administrator
  • Certificate in Business Process Management by Cedar Works
  • Certified Public Accountant (CPA)
  • Six Sigma Green Belt Certification
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Salesforce Certified Administrator
  • Certified Business Analysis Professional (CBAP) offered by Beacon Labs
  • CompTIA Network+

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