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Skills

  • Collaboration with external healthcare providers
  • Communications
  • Security systems
  • Community outreach
  • Outpatient services
  • Invoice generation
  • CCTV
  • Financial literacy education for residents
  • MS Office
  • Empathy-driven counseling methods

Work Experiences

  • Advocated for residents at treatment planning meetings.
  • Chaired multidisciplinary team meetings that ensured timely interventions in long-term behavior management, leading to Innovation Award from department leadership.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved a team satisfaction score of 71%.
  • Worked with others to brainstorm new metric possibilities.
  • Addressed mental health stigma.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • In charge of a large number of cases on a regular basis.
  • Achieved results over 2023.
  • Achieved Excellence Award for highest resident satisfaction rate.

Summaries

  • Accomplished in leading resident mentorship programs, empowering 18 residents to achieve independent living skills with 15% transitioning to lower levels of care.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Addressed emotional, social, and behavioral needs.
  • Scrum Master certified
  • Achieved President's Club for boosting resident satisfaction.
  • Ability to recognize program issues and integrate initiative solutions to achieve standard.
  • Achieved ongoing program success and compliance.
  • Senior Residential Counselor with data analysis and team leadership abilities.
  • Knowledge of Asana in depth, as well as risk assessment and data analysis abilities.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Increased data accuracy of resident care logs by 54% using Microsoft Excel to streamline entry processes and minimize reporting errors.
  • Spearheaded interdisciplinary team meetings that resolved 12 complex resident cases, achieving initiative within standard.
  • Assumed leadership responsibilities during high-stress situations, effectively reducing critical incidents by 68%.
  • Coordinated multidisciplinary care strategies, resulting in the reduction of emergency psychiatric hospitalizations by 45%.
  • Developed and managed life skill programs that empowered residents to reach self-sufficiency, contributing to 72% successful community reintegration.
  • Provided leadership in ensuring compliance with state regulations, resulting in a 10-year track record of successful audit an exam passes.
  • Collaborated with licensed mental health professionals to facilitate timely care coordination, reducing referral processing times by 81%.
  • Revamped the resident intake process, decreasing assessment times by 44% while increasing accuracy in needs identification.
  • Initiated engagement strategies for non-participating residents, leading to a 61% increase in program participation.
  • Collaborated closely with case managers to implement individual care plans, resulting in 72% of residents achieving key wellness milestones.

Affiliations

  • Collaborated with community partners through the Housing First model networks, offering sustained housing solutions for chronically homeless individuals in residential care.
  • Networking member with the Substance Abuse and Mental Health Services Administration (SAMHSA), contributing to ongoing substance use and recovery discussions.
  • Active participant in community outreach initiatives through the Mental Health America (MHA) organization, raising awareness and reducing stigma around mental illness.
  • Member of the Residential Care Professionals Resource Group, sharing best practices for therapeutic interventions in residential environments.
  • Received continuous education credits from the Association for Children's Residential and Community Services (ACRC), advocating for child welfare in care environments.
  • Completed peer support specialist training through the International Association of Peer Supporters (iNAPS) for recovery-focused frameworks.
  • Member of the National Staff Development and Training Association (NSDTA), staying current with staff development best practices and methodologies.
  • Regular contributor at the Institute for the Advancement of Senior Care (IASC), focused on enhancing quality of life initiatives for elderly residents.
  • Attended workshops and received certifications from the Association for Humanistic Counseling (AHC), enriching therapeutic approaches with human-centered care modalities.
  • Attended the annual conference of the National Alliance on Mental Illness (NAMI) to stay current on best practices for mental health advocacy.

Certifications

  • SAP Certified Application Associate
  • Mandt System Certification for Crisis Prevention
  • National Certified Counselor (NCC) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Case Manager (CCM)
  • Certified in Applied Behavior Analysis (ABA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Trauma Support Specialist (CTSS)
  • Project Management Professional (PMP)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)

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