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Skills

  • Inventory management and cost reduction
  • Reporting and documentation
  • Customer relations
  • Multilingual communication with guests
  • Collaborating with maintenance teams
  • Housekeeping services management
  • Green cleaning certifications
  • Quality control guidelines
  • Mopping and sweeping
  • Dusting furniture

Work Experiences

  • Cleaned rooms in an efficient and high-quality manner to maintain service standards.
  • Cleaned guest rooms thoroughly.
  • Communicated with maintenance staff about broken fixtures.
  • Provided deep cleaning services to clients who needed extra help with category areas.
  • Achieved 6 incident-free months.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 17 hours.
  • Delivered toiletries and linens to the rooms.
  • Achieved results in 2018.
  • Operated category equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and metric accidents.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.

Summaries

  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 16 pounds.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Achieved operational efficiency.
  • Achieved a 43% increase in departmental productivity.
  • Achieved annual cost savings of $13.
  • Dedicated Room Boy who is responsible for the cleanliness and upkeep of various facilities and rooms in metric and system facilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Room Boy with 11 years of successful project management and vendor management experience.
  • Achieved a 18% reduction in energy usage.

Accomplishments

  • Executed daily quality control inspections for room cleanliness, achieving a guest satisfaction rate of 41% with housekeeping services.
  • Reduced average room cleaning time by 21% through the implementation of a new cleaning procedure, enhancing room availability.
  • Utilized Adobe Creative Suite to track hotel maintenance issues, reducing equipment downtime and improving guest experience.
  • Implemented an inventory tracking system which reduced supply waste by 36% and allowed for easier replenishment of cleaning supplies.
  • Responded to guest housekeeping service requests within several months, contributing to a 6% rise in overall guest satisfaction.
  • Collaborated daily with the front office and maintenance teams to ensure accurate room status updates, reducing room turnover times by 32%.
  • Led the successful preparation of 2 rooms for program, earning recognition from hotel management for excellent teamwork.
  • Enhanced furniture arrangement and room décor placement in guest rooms, leading to a 34% increase in positive guest reviews.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • American Hotel & Lodging Association (AHLA)
  • International Facility Management Association (IFMA)
  • Hotel and Motel Management Board
  • Occupational Safety and Health Administration (OSHA) Compliance Training
  • International Association of Administrative Professionals
  • Green Clean Institute (GCI)
  • Global Hospitality Services Professionals
  • Rotary International
  • Hospitality Advisory Board of method
  • Housekeeping Managers Association of Portland

Certifications

  • Green Cleaning Professional Certification Summit Group
  • Certified Housekeeping Inspector (CHI)
  • Housekeeping & Facilities Maintenance Certification Summit Group
  • Certified Hospitality Professional (CHP)
  • First Aid/CPR Certified
  • Certified Sanitation and Disinfection Professional Meridian
  • Certified Housekeeping Supervisor (CHS)
  • Certified Professional Hotelier (CPH)
  • Certified Laundry & Linen Manager (CLLM)
  • Microsoft Certified Systems Engineer (MCSE)

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