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Skills

  • Communications
  • Fleet maintenance coordination
  • Process optimization
  • Business Development
  • Fleet sales strategy development
  • Problem resolution
  • Point of sale knowledge
  • Relationship development
  • Merchandising expertise
  • Event presentation and public speaking

Work Experiences

  • Contributed to a 76% improvement in customer satisfaction scores.
  • Oversaw the delivery of metric project by system team, which resulted in method.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Built relationships in the Atlanta market.
  • Contributed to a peak sales increase of 33% in 2016.
  • Achieved highest client satisfaction ratings.
  • Completed expansion within the past year.
  • Closed high-value fleet opportunities.

Summaries

  • Closed contracts worth $3.
  • Achieved results within 18 months.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Closed contracts leading to 11 in annual sales increases.
  • Fleet Sales Representative with 14 years of successful process improvement and risk assessment experience.
  • Fleet Sales Representative is a dynamic standard and procedure retail product salesperson with 13 years of experience.
  • Achieved a 32% increase in contract renewals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Sales Assistant with a specialty in cross-functional collaboration.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.

Accomplishments

  • Collaborated with the service department to offer comprehensive after-sales support packages, increasing repeat business by 48%.
  • Introduced a data-driven sales pipeline that improved forecasting accuracy and led to a 20% rise in conversion rate.
  • Streamlined fleet proposal processes, cutting proposal delivery times by 42% and improving the overall customer experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently recognized as a top-performing salesperson, with year-over-year sales growth exceeding 71%. Awarded Employee of the Year.
  • Managed key account relationships that contributed to a 80% retention rate in large fleet clients, leading to multiple contract renewals.
  • Initiated partnerships with vehicle manufacturers to propose custom fleet offers, generating $11 in additional revenue annually.
  • Designed fleet loyalty programs leading to a 66% increase in repeat purchases and improved long-term customer retention rates.
  • Reduced fleet maintenance costs for clients by advocating and transitioning them to fuel-efficient vehicles, leading to 74% cost savings.
  • Developed an after-sales support program that led to a 58% reduction in vehicle downtime for customers, improving overall satisfaction.

Affiliations

  • International Automotive Fleet Solutions Council (IAFSC)
  • Automotive Fleet and Leasing Association (AFLA)
  • American Automotive Leasing Association (AALA)
  • Business Marketing Association (BMA)
  • Toastmasters
  • Association of Information Technology Professionals
  • Association for Financial Professionals (AFP)
  • Institute of Sales Management (ISM)
  • Institute of Business and Industrial Sales Management (IBISM)
  • Rotary International

Certifications

  • Certified Fleet Safety Manager (CFSM) – National Safety Council
  • Cisco Certified Network Associate (CCNA)
  • Automotive Fleet Management Certificate – standard
  • Certified Strategic Selling Professional (CSSP) – Cedar Works
  • Salesforce Certified Administrator - Salesforce
  • Advanced Sales Leadership Certification – Vantage
  • Certified Customer Relationship Manager (CCRM) - Meridian
  • Professional Fleet Consulting Certification – Lakeside Partners
  • Automotive Sales Professional Certification (ASPC) – Vantage
  • Vehicle Routing and Scheduling Certificate – metric

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