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Skills

  • Payroll and budgeting
  • Stakeholder collaboration
  • Writing reports
  • Social media knowledge
  • Sorting and labeling
  • Process streamlining
  • Recordkeeping
  • Report development
  • Paperwork drafting
  • Scheduling and calendar management

Work Experiences

  • Improved customer service ratings by 2% by training 10 new employees on proper phone handling techniques.
  • Achieved error-free transaction processing.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Updated the program's framework information in the tracking system.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Accounts Receivable Administrative Assistants and clients.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Wrote business documents such as process, system, and standard that were clear and professional.

Summaries

  • Proven track record of updating offices and increasing overall productivity.
  • Strategic planning and budget management are examples of areas of expertise.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Accounts Receivable Administrative Assistant is a dependable and enthusiastic Accounts Receivable Administrative Assistant with 7 years of front desk management experience.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Expertise in diplomatic and professional communication, time management, and multitasking.

Accomplishments

  • Managed a portfolio of 12 key accounts, ensuring prompt payment and addressing issues promptly, maintaining customer satisfaction ratings at 59%
  • Resolved product issue through consumer testing.
  • Spearheaded initiative to streamline receivables processes in program, resulting in a 28% boost in workflow efficiency.
  • Processed daily high-volume multi-currency billing transactions for international customers, ensuring accurate timely payments in line with company policies.
  • Prepared, reconciled, and analyzed daily cash receipt logs to ensure all transactions complied with financial controls and standards.
  • Collaborated with team of 17 in the development of process.
  • Communicated directly with vendors and customers to resolve billing disputes, leading to speedier resolution times and a reduction in customer churn.
  • Implemented Workday for customer billing analysis, reducing manual entry error rates by 71%. Obtained senior management recognition for accuracy improvements.
  • Negotiated with customers to resolve disputed balances on accounts, recovering 17 while maintaining strong corporate relationships.
  • Assisted auditors during annual financial reviews by compiling and presenting comprehensive accounts receivable reports, leading to seamless audit results.

Affiliations

  • Accounting and Financial Women's Alliance (AFWA)
  • Lions Club
  • Association of Insolvency & Restructuring Advisors (AIRA)
  • National Automated Clearing House Association (NACHA)
  • Toastmasters
  • Association for Computing Machinery
  • Educational Credit Management Corporation (ECMC)
  • Association of Chartered Certified Accountants (ACCA)
  • Project Management Institute
  • American Institute of Professional Bookkeepers (AIPB)

Certifications

  • Certified Credit and Collection Professional (CCCP) - Vantage
  • Certified Payroll Professional (CPP) – American Payroll Association
  • Certified Bookkeeper (CB) – American Institute of Professional Bookkeepers (AIPB)
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Credit Risk Certified (CRC) - process
  • Advanced Excel for Data Analysis & Accounting Certificate - initiative
  • Personal Finance Management Specialist - Lakeside Partners
  • Xero Advisor Certification - Microsoft Excel

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