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Skills

  • Office management
  • Attention to detail
  • Customer relations and communications
  • Sorting and labeling
  • Documentation and control
  • Process streamlining
  • Executive presentations
  • Payroll and budgeting
  • Workflow planning
  • Recordkeeping

Work Experiences

  • Wrote business documents such as process, system, and standard that were clear and professional.
  • Developed and implemented records handling standard operating procedures.
  • Achieved recovery for 2021.
  • Used Workday to write a variety of letters, reports, and other documents.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 8% reduction in the company's travel expenses.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Took up to 14 calls per the past year and quickly redirected them.
  • Completed special projects on time and on budget, exceeding the goals of both the system department and the organization as a whole.
  • Oversaw 7 calendars in order to coordinate meetings, appointments, and events strategically.
  • Achieved error-free transaction processing.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Strategic planning and budget management are examples of areas of expertise.
  • Accounts Receivable Administrative Assistant is an attentive and personable administrative support professional with 4 years of experience in fast-paced office environments.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Bringing 9 years of outstanding performance in related roles to the table.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Team player who is knowledgeable in performance reporting and risk assessment.
  • Proven track record of updating offices and increasing overall productivity.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to system by restructuring current invoicing process, which minimized common errors and led to secure, reliable financial data for method.
  • Collaborated with team of 17 in the development of process.
  • Spearheaded initiative to streamline receivables processes in program, resulting in a 28% boost in workflow efficiency.
  • Reduced discrepancies in accounts by 35% through thorough account reconciliation and cross-referencing purchase orders with invoices.
  • Regularly maintained and updated aging reports, reducing overdue receivables by 18% within three years.
  • Revised account reconciliation process, identifying and recovering $5 in lost payments, improving overall cash position.
  • Increased payment compliance by 61% through consistent follow-up procedures and detailed tracking in system.
  • Advised 10 clients on resolving their overdue accounts, resulting in a 14 decrease in accounts receivables backlog within 18 months.
  • Led department efforts to integrate Workday into the receivables process, resulting in a 79% reduction in processing time and error correction.

Affiliations

  • Association of Certified Fraud Examiners (ACFE)
  • Certified Public Accountants (CPA) County Network
  • American Association of Finance & Accounting Professionals
  • National Association of Women Business Owners (NAWBO)
  • International Association of Administrative Professionals
  • Credit Research Foundation (CRF)
  • National Association of Social Workers
  • Accounts Payable and Receivable Supervisors Association (APRSA)
  • National Society of Accountants (NSA)
  • American Medical Informatics Association

Certifications

  • Advanced Excel for Data Analysis & Accounting Certificate - initiative
  • Certified Credit Manager (CCM) – procedure
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Certificate in Office Administration - system
  • ServSafe
  • Clerical Accounting Certificate - Vantage
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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