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Skills

  • Organization
  • High-volume dining
  • Customer service excellence
  • Supervision
  • Customer service
  • Event-specific floor management
  • Data-driven decision making in seating flow
  • Team management
  • Cross-department collaboration
  • Knowledge of dietary restrictions and guest needs

Work Experiences

  • Checked the seating area and the restrooms to make sure they were clean every 6 months.
  • Coordinated with chefs on special dietary restrictions of guests to ensure personalized recommendations and a seamless dining experience.
  • Consistently upheld safety protocols.
  • Evaluated a 18 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Customer questions about hours, seating, and process information were answered by me.
  • Collaborated with kitchen staff to provide input on the creation of space-saving dining layouts, resulting in 11 additional seats without sacrificing customer comfort.
  • Communicated effectively with staff.
  • Allowed for proactive improvements to the guest experience.
  • Collaborated with the kitchen and wait staff to efficiently manage seating fills, cutting large party wait times by 4% during the restaurant’s busiest weekends.
  • Achieved recognition from management in 2017 for minimizing customer wait times and effectively managing up to 14 table reservations during peak hours.

Summaries

  • Collaborated effectively with kitchen staff.
  • Collaborative Floor Host.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved consistently high satisfaction scores.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • A seasoned Floor Host capable of managing high-volume operations and delivering high levels of customer satisfaction, specializing in fostering a guest-centric atmosphere.
  • Floor Host with 14 years of experience working for process businesses.
  • At program restaurant, creative floor leader with 12 years of experience serving 4 dinner guests.
  • Anticipated guest needs.
  • When directing customers to tables, client relations, project management, and client relations, be courteous and friendly.

Accomplishments

  • Effectively coordinated between front-of-house and back-of-house teams to ensure seamless service operations during peak guest flow.
  • Introduced a team-based seating prioritization system, reducing guest wait times and increasing efficiency by 38%.
  • Reduced service-related complaints by 28% by identifying bottlenecks in the guest experience process and implementing new training protocols.
  • Successfully increased reservations by 45% through the creation of a new promotions strategy.
  • Orchestrated event seating for process, ensuring smooth guest flow for 9 attendees.
  • Contributed to an overall increase in customer retention by implementing a more organized seating and floor flow strategy.
  • Coached new team members on floor management best practices, leading to a 42% improvement in onboarding efficiency.
  • Collaborated with the kitchen to streamline dish delivery timings, reducing guest wait times by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a more efficient system for managing large group reservations, reducing booking errors by 30%.

Affiliations

  • Event Hosts Advisory Council
  • Certified Event Management Professional (CEMP) 2023
  • Toastmasters
  • Lions Club
  • International Association of Administrative Professionals
  • Society of Event Planners and Hosts
  • American Society of Event Professionals (ASEP)
  • Restaurant & Hospitality Association standard
  • Meeting Professionals International (MPI)
  • Global Association of Distributors and Caterers

Certifications

  • Hospitality Operations Manager Certification (HOMC) from Ironclad Systems
  • Crowd Management Certification from procedure
  • Certified Public Accountant (CPA)
  • Effective Interpersonal Communication Certification from procedure
  • Queue Management Specialist Certification from metric
  • Certified Guest Service Professional (CGSP®) from the American Hotel & Lodging Educational Institute
  • Hospitality Excellence Certificate from Summit Group focusing on customer experience optimization
  • Salesforce
  • CompTIA Security+
  • Hospitality Safety and Compliance Certification from Harbor & Co.

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