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Skills

  • Team development
  • Order processing
  • Floor set design and execution
  • Sales report analysis
  • Customer service protocol development
  • Customer-first design principles
  • Database management
  • Foot traffic analysis and conversion rate management
  • Merchandising expertise
  • Conflict resolution and de-escalation

Work Experiences

  • Achieved results for framework.
  • Achieved results during key promotional periods in 2018.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.
  • Mentored new Executive Team Leader, Softliness by relaying information on company procedures, safety requirements, and strategic planning, as well as providing constructive feedback after job tasks were completed.
  • Achieved a 37% improvement in first-call resolution for Softlines queries.
  • Educated customers about promotions to increase sales.
  • Used Microsoft Excel to monitor the system to combat fraudulent activity.
  • Achieved a perfect scan rate.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to ensuring quality and making the most of every day.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Executive Team Leader, Softlines is successful in promoting customer loyalty, satisfaction, and purchases.
  • Alert Team Lead with a thorough understanding of how to streamline procedures in order to boost production rates, maintain equipment, and advance employees.
  • Experienced in the manufacture of standard products in procedure environments.
  • Proven leader who excels in the workplace in terms of focus and productivity.
  • Extensive inventory management and shipment processing experience.
  • Successfully assembled category and program products in high-volume environments.

Accomplishments

  • Documented and resolved system which led to metric.
  • Analyzed weekly sales performance using Microsoft Excel, identifying key sales drivers and adjusting merchandising plans to realize a 73% lift in average transaction value.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led high-impact visual merchandising efforts in Softlines, generating 43% growth in year-over-year sales and increasing same-store profitability.
  • Developed targeted loss prevention training for department associates, resulting in 70% reduction in Softlines shrinkage in 2019.
  • Implemented new product placement and visual merchandising tactics, resulting in a 60% increase in customer satisfaction and NPS in Softlines.
  • Achieved 15% reduction in product misplacement by restructuring back-of-house operations, enhancing team collaboration between Inventory and Sales departments.
  • Resolved product issue through consumer testing.
  • Conducted in-depth analysis of store layout and flow, making strategic changes that resulted in 73% growth in Softlines customer dwell time and sales transactions.
  • Facilitated partnership with Vantage leading to an exclusive product launch, contributing to a 13 increase in monthly revenue for Softlines.

Affiliations

  • Project Management Institute
  • Online Retail Management Associate Program
  • Retail Management Institute (RMI)
  • Toastmasters
  • National Association of Social Workers
  • Association for Operations Management
  • Project Management Institute (PMI)
  • Jaycees
  • Association for Retail Technology Alliance (ARTA)
  • Retail Industry Leaders Association (RILA)

Certifications

  • Supply Chain Strategy Certificate by procedure
  • Certified Loss Prevention Specialist (CLPS) by system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sales Manager (CSM) by standard
  • Google Certified Professional Cloud Architect
  • Certified Inventory Manager (CIM) by system
  • Human Resources Management Certification
  • Certified Public Accountant
  • Certified Customer Experience Professional (CCXP)
  • Certified E-Commerce Manager (CEM) by metric

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